FamilyPoolFunReviews of familypoolfun.com

We had to replace our liner after 14 years. We bought our original kit thru Family Pool Fun so it seemed only natural to reorder from the same place. There is only one salesman & he doesn't listen or pay attention to anything that you say. The liner that I ordered is not the liner that I received. We had so many repairs to do that by the time we replaced the liner it was too late to do anything about it. Of course, I haven't heard anything back from Jay & I'm sure I won't. If you can pick any other company, do it!! You will only be disappointed working with this company.

I called him, and he said he would be here at noon. Hours—then days—passed with no response to my texts or messages. A simple reply letting me know he wasn't coming would have allowed me to make other arrangements instead of waiting and wondering.

What a disappointment. FPF.com will not respond to my emails. I was sent something other then what I ordered and now I can't return their garbage product. I also can't get refunded what I'm owed. So I'll play games just as they are. I am disputing the charge and also leaving a review on anything and everything I can.

HORRIBLE experience. I ordered a pool pump and 2 weeks later, I had not received it. They would not respond to emails inquiring about the delay. When I called, the lady who answered the phone was very rude. She stated it had to be "reviewed" and someone named Lisa needed to call us to discuss the shipping. When I asked when I could expect a call from Lisa, she stated she would give her the message. This indicates that nothing had been done with the order since it had been placed. I told her if we didn't have communication within 24 hours that I would be cancelling the order. She responded with, "Do what you gotta do." I decided to cancel and when I called back I told the man who answered that I wouldn't have cancelled but the woman was so rude. He told me he can't control women. WOW. I promptly cancelled the order. DO NOT USE this company. If zero stars were available, I would give zero stars.

May 26, 2025, I Purchased a $2,000 pool heater from them, that leaked and died a month after installing on July 11th. My HVAC installer (all he does is pool heaters for 40 years), said I should get my money back after this. He couldn't believe what happened so quickly! August 14th is when I submitted the claim in writing, with photos. It's been 2.5 months since filing the claim, submitting all appropriate photos, and all I get is the run around. Jay, who handles heaters is "always with a customer" when I call. I NEVER got any call backs, and when I DID finally "speak" to a man, he A., wouldn't give me his name, and B. Yelled at me nonstop not allowing me to get a word in. I finally hung up on his yelling since I couldn't get a word in. (*I found out today on Trust Pilot Jay does this to pretty much everyone!) I specifically purchased the heater from this company based on their return policy being what it claims on their website. They have been nothing short of a nightmare, that I don't wish on any customer! They got their $2000. They don't need me for anything else now. I STRONGLY CAUTION SHOPPERS to read REVIEWS (*NOT* the ones on their website or sponsored). Read them first!

They sent the wrong pool after a really long delay and then would not refund our money. They were the rudest and most incompetent company ive ever dealt with. Do not get involved with these people.

Familypoolfun sent the wrong item. The item they did send is damaged beyond repair. The box it was sent in was all banged up and its obvious it was shuffled around the warehouse for quite some. I again:(3rd time) request a total refund of this order.Request #53927. Pool steps SKU:NE113. I havent heard from anyone about this complaint since Jay on 06/07/2025 and this email is not helpful.It is for your business and not my request for a refund. I am totaly disgusted with this company.

We paid for a 15'x26' oval pool in March of 2021. When the under warranty liner failed we were told to order through a 3rd party. Using our original receipt from Family Pool Fun we ordered a replacement with their 3rd party vendor Swimline in 8/2024 and received the liner. Summer was almost over so we put the liner away until April 2025 when we hired a professional installer to replace the liner. Imagine our surprise when we realized that our pool is 15'x24'not the15'x26' we paid for. Family Pool Fun is not responding to our request for remedy to this situation and their original bait and switch, We will never recommend this company to anyone.