B.C.
I had a good experience with Family Pool Fun
I will admit I read bad review after ordering this pool and freaked out a bit but ended up having a good experience with this company so they deserve the good review (since most people only write reviews when they are bad) I ordered my pool on April 14th I was given a 4-6 week delivery time. Pool was delivered in exactly 4 weeks on May 12, 2021 The driver from R&L solutions was a little anxious and wouldn't let me write the boxes were crushed on the pakcing slip. No problem took pictures of all four sides of the skid, crushed boxes and the license plate of the driver after he left immediately called R&L very friendly and they noted the damage (nothing ended up being damaged inside) On May 21,2021around 1pm I realized we were missing the floor pad for the pool. Called Family Pool Fun spoke to customer service Yvette she was very friendly she explained how to place a ticket # for the missing box and was very happy to hear that I TOOK PICTURES of all 4 sides of the SKID asked me to take picutes of the boxes and the tags and explained how to submit them on their website. Approx 1/2 hour later received a phone call from another lady named Pam she gave me her email to email the picutes of the skid directly to her. By 3pm that day I was told the replacement box was being shipped and by 5pm I had a fed ex tracking number for my missing box . I received the box on Sunday May 23,202. I thanked them for their quick response and they thanked me for taking the picutes of the skids and boxes. Take pictures of everything that comes on the skid, the boxes the tags and make sure pictures of the skid are while it is still shrink wrapped andit would not hurt to take picutes again when shrink wrap is taken off before anything is moved. Taking picutes of the skid (like the advise you to do) was critical in me receiving my replacement in a timely manner. TAKE PICTURES of you delivery immediately after receiving it.