FamilyPoolFunReviews of familypoolfun.com

Ordered my pool last July was assured I would get it month after month but it never came. Blamed it on covid but said that I would for sure have it by end of April 2021.Wasn't delivered so I cancelled my order and was told 18 business days to receive my check. I have not received my refund as of today. I have call numerous times and was told only 1 person could help me so they would email her and have her contact me which she has never done.

Bait and switch?!!!! Buyer Beware!!! Ordered a pool; on line the site said pool was pending then after 3-4 weeks order states CANCELED. I called and was told an employee called my cell 3x and I hung up on her THIS IS BS!! Now to reorder pool it’s 8weeks out to deliver and $600 more than original order price. I wish I read reviews first; usually I do; after this experience I will read reviews before ordering anything. On web site it clear states do Not call regarding tracking an order. I’m waiting for email response since phone calls are a no no Very poor business practices!! Was my order canceled to have me reorder and pay a higher price. I had 3 upgrades on original order and it was pretty much same price they now want for just pool with out any upgrades.I will never use this vendor again and will dissuade anyone else using them. Word of mouth is more damaging than any advertising. They need to be put out of business!!

Would not recommend to ANYONE! I ordered over $700 worth of pool floats and one vacuum cleaner back in April. My order was pending for THREE WEEKS before they cancelled it. I tried to contact by phone several times, by text message, support ticket, and email. Not one helpful person there! I barley got a response back and when I did I was just asking the same thing over and over again. 'What is going on with my order?!' If you want pool supplies go elsewhere!!

Totally agree with other customers that if I can give a zero rating, I would! I placed an order and was trying to confirm it. I just received the call to confirm my order, and from the moment I pick up the phone the person who was supposed to take care of me as a customer who is deciding to spent his money on your company was really disrespectful and unprofessional to the point that hang up the phone on me, She wanted me to explain her why the billing address was different from the shipping address. My business debit card obviously has my business address on it, IT'S A BARBERSHOP, that's why the pool wasn't going to be delivered to that address instead I wanted it to be shipped to my home address. For some reason the representative, which I wish I knew her name, was arguing why I did not have the same shipping and billing address! She can easily look it up on GOOGLE and she will see that it is a Barbershop, not a home. I told her to cancel the order, because if I used the same card to reorder, it would go through because the card has two addresses in the bank account. Just for the company record if you don't want to lose customers, train your staff in how to talk and treat customers. She was rude, disrespectful and unprofessional. I know that my $3000 order will not make you any richer but who knows how many $1000 you can lose for the type of employee that just calls me; SHE SHOULD GET ANOTHER JOB!

If I could put zero stars I would. Don't buy from this company. I had ordered pool steps from them back in Feb. Never delivered. Their records say it was delivered. Now they don't want to talk to us. They are not answering their own customer service request forms. I will be contacting my credit card company about a refund and handling the company. Will also be contacting BBB. Awful experience.

We bought a pool cover in Aug 2020 and we received it promptly. However, it was the wrong cover and did not fit the pool. We contacted them through emails and phone conversations, showing them pictures and proving that we ordered the right product but received the wrong one. They finally stopped talking to me. We contacted our bank and filed a dispute. We finally received our money back in late Apr 2021, thanks to our bank and our documentation. Not sure how this company is still doing business. Wish I had done better research into them before buying.

Ordered a pool 4/11/2021 no pool yet and now they are saying end of may. They have my money and I have nothing. Don't order from this company.

Absolute scam of a company. Took our money and then completely ghosted. Never responded to emails and all phone numbers were false numbers. Only contacted us when we disputed the charges, and instead of helping they said to stop the dispute or they will cancel our order. So order cancelled! Please save yourself the headache!!!