FamilyPoolFunReviews of familypoolfun.com

Wish they had a zero stars option! I ordered my pool 3/18/2021, after 2 weeks and not hearing anything I called to check my order they told me I had to pay an additional $100 delivery fee and it would be at my house in 6 weeks. 5 weeks later and hadn't hear anything I called to check the status of my order the guy that answered the phone told me to hold multiple times and told me he was getting ready to close, was very short with me and I was frustrated asked when my order would arrive he told me that I hadn't clicked a button on the liability agreement so they had been waiting on that and as soon as I did that they would send my pool out I told them how frustrated I was that they have $1900 of my money and only needed 1 button clicked and couldn't at least call and let me know he assured me that they would get it sent out as soon as they had that done, as we were getting off the phone the man started talking about me before hanging up all the way saying "well you're the one who dropped the ball" I immediately called back and told him I heard what he said and he started yelling at me over and over again saying I was rude it was my fault the pool hadn't been shipped and I dropped the ball then hung up on me. I tried to call back and nobody would answer. I had my husband call the next day to check our order status because I submitted the liability agreement the rude man said I dropped the ball on and he talked to a lady who told him that everything was submitted and we would receive an email with our tracking # in the next few days. It is now 2 weeks later everytime we call the phone is busy, we have texted and was told to email (we did) which we have gotten no response from. So it has been over 10 weeks since we ordered, they have $1900 of our money and we have nothing and nobody will respond.

Ordered a liner and had it installed. Liner seams are inside out. No way to keep it clean as algae and dirt will get trapped under excess seam material. We are now out $600 for liner and $1,000 for install and Family Pool Fun promise of 100% satisfaction is a lie.NO calls back. Their site allows you to order liners and after taking your money they tell you a few dys later its 7-8 weeks before you get the liner. Summer will be over. I am sick over this.

I ordered a pool in March 2021 from the website. After 2 weeks of no contact with the company I reached out to find out the estimated delivery. I was unable to talk to someone in person and finally got through to someone via email. I was given another number to call. The person on that end of the phone couldn't give me the estimated date of delivery and transferred me to someone else. A couple of days later, someone did contact me about an additional delivery fee that I had to pay up front. A few more weeks passed with nothing, so I reached out again and was told it would arrive by the end of May. Today I called and they said that it would be June because the manufacturer took too many orders. I haven't paid for the actual pool, so I just wanted to cancel the order and the representative said I had to go to the website to do it. I called customer service on the website and she said I had to cancel from website. What a racket... I am now trying to figure out how to cancel a pool order that thankfully I didn't pay for up front, but now am left without a pool for the summer.

Does not stand behind its products I purchased a pool in march of 2020.. received it and everything else in the package however when I put the pool up the pump quit working after 2 weeks .. I received no response back from my email or phone calls. I had to purchase a new sand pump on my own to keep my pool up and running. Then in August of 2020 my liner got a leak so small somewhere in the seam that i could not locate it.. they did respond to my email asking for picture of tear in seam and a video of what my pump was doing. I could not send a video as it had quit working completely in June! Now because of the no liner with water the wind had taken down part of my pool and i then asked them for make and model as it was nowhere on my invoice so i could buy 1 piece to fix it .. nothing.. thanks to their awful service the extremely windy day yesterday took down my entire pool.. when you pay almost 2000 dollars for a pool you do expect them to stand behind their word.. This company should be closed down with how awful they treat their customers

Purchased Arizona Grand 52 pool in Feb. 2021 Still waiting on the pump . Several excuses as to why it has not been sent. No return call to me and when you call you get hung up on or told no one has spoken to you or your claim has been put in to many times. Do yourself a favor DO NOT ORDER ANYTHING FROM THESE PEOPLE. MY ATTORNEY IS NOW INVOLVED. THEY TAKE YOUR MONEY AND DO NOT GIVE YOU ALL OF WHAT YOU PAY FOR. Temple Link

We ordered our pool in April. Was told it would be across states before end of May, And it was! They upgraded ladder due to not having the one we ordered. The box was missing the hardware to put it together but after a couple of E-mails a they called me and took care of problem. I was a little worried after reading all the negative reviews, but we took a chance and they proved themselves. My only advise would be for them to have a detailed packing list on the pallet so you can check parts as you unpack. Know what you want before you order and stay on top of shipping/order status...

No stars would be perfect. Phone ordered a foam pad for under my gorilla pad. When installer came to put new liner in he opened the box and said it was the same gorilla pad I already had. Called and they said to email returns. No response so I emailed Jay he wrote back and said I had the correct item. Spent 164.00 from them an 200 at local Bonnie and Clyde's to get foam for under the gorilla pad.. still no RMA number to return item.

DO NOT BUY FROM THIS COMPANY! when you order, they tell you what you want to hear. They sent half of a pool and told me they did not know when the other parts would arrive. I sent all parts back and still have received no correspondence or a refund of over 7k!!!