FamilyPoolFunReviews of familypoolfun.com

Ordered a 2 speed pool pump, site said it was in stock. 2.5 weeks later and 2 service tickets asking the ETA… I was told it would. E another 1.5 months….. site stated 7-10 business days… so now I am trying to cancel the order…. 6 service tickets placed and not a single response to cancel…. Mind you the item has not shipped yet…. Update: after a total of 6 cancel requests I still have not received a response. Luckily I worked with my credit card company on this issue. They refunded me and dealt with them…. How this company is still in business with this lack of customer support I have no idea.

Same as many! Last year wanted to order a new sand filter valve. Some delays in communication and then Jay pulled up an old email and sent a hose I had ordered the year before. I did get the valve, but had no use for the hose he sent. Emailed, called, sent through the Support site, requesting a return authorization label to send it back. NO response personally, and each time I inquire on email it says "Your request(new request # each time) has been updated. Guess I'll just try to sell the hose on the internet to someone who actually needs one like it!!

I purchased a 2HP pool for $700.00 from Family Pool Fun less than 1 year ago. Pool pump overheated, tripped the circuit breaker and failed to operate. Jay and the unhelpful staff will not stand behind the warranty. Do your self a favor and take a look at the negative complaints online and on the BBB before doing business with this dishonest company. Next step small claims court.

Simple and easy when I had questions I called and texted, your pool experts had the best knowledge in the industry! Thank you for being good to work with. Your shipping team kept us up-to-date. Would recommend FamilyPoolFun to anyone wishing to get a pool kit.

The sales staff was friendly and knowledgeable. I appreciated that they returned my call and emailed me back when I had questions. I would recommend them.

The website is nice with detailed descriptions of the pools. The packages you have put together makes it easier to get started. Best Customer Service! They are very helpful and knowledgeable. They provided updates that there were delays in the shipment because of the shortages of pools. They assured us we would get the pool and we did. Took longer then we liked; however, the wait was worth it and the family is enjoying the pool.

Ordered a pool in August. Cancelled due to bad service. Its now 5 months later with about 7 support tickets and not one reply. Secondly the staff especially Jeff has very little social skills let alone service skills. Asks me if i want a refund yes or no. The more i try explain this is not a refund issue the more he tell me i must be more effective....do i want a refund yes or no. Clearly besides that he should not be in a service position, his either deaf or dumb.

The only reason why I'm giving them 1 star is because the website is easy to navigate. We purchased our pool early April 2020. They told us 2-3 weeks for delivery. Mid May we get a email saying due to Covid it would be mid June, then July, then September. It's impossible to speak with anyone their either by phone or email. Finally I called our bank and told them the situation and asked if they could reverse the transaction somehow. They said to contact the police as they felt this is a form of fraud being they're continuing to take orders knowing they can't fill them. I called our police department who actually called Family Pool Fun and spoke with Jay. Per the officer (who has the recorded conversation) Jay got upset, was rude at the officer, said we were "waisting tax payer dollars" for having to get law enforcement involved. We were doing what our bank suggested. To me this is total fraud because they're still taking people's money knowing well they don't have the items to deliver. We finally got instructions on how to cancel our order. We have to go back to the original email for the order confirmation and reply CANCEL. It took almost 3 weeks to get our refund and they shorted is almost $200. I emailed them back asking why the shortage and never got a response. I hope everyone who is thinking about purchasing from them thoroughly reads the reviews!