Above ground swimming pools and do it yourself pool kits at Family Pool Fun. We provide fast shipping and great customer support on DIY pool kits, swimming pool toys, pool accessories and more.
FamilyPoolFun (familypoolfun.com) has 277 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Shirley
I ordered my pool on 3/17.No updates yet, and after many phone calls and emails. I get another 6 weeks for delivery ,when I was told 6 weeks when I ordered it. I have never dealt with a company that is this bad. I'll be contacting the BBB next. I just wanted a nice pool for my child. It's sad people take advantage especially in this difficult time.
Maryann M.
This place needs to be shut down! Busy phones and run around emails! Purchased a pool from them, in April 2020, still dealing with them! Total disgrace!
Donna Z.
Ordered a pool liner 2 months ago and nothing yet!!! Called 3 times and was told I would be called back. No calls! Called the last time and told I would receive and email 2-3 days before my liner would be delivered- nothing! We are on 2 years of this Covid pandemic! If you cannot fulfill orders, don’t take them!! Money was removed immediately after ordering ( 2 months ago)! They are quick with that! Very disappointed! I am a very patient person but when you take my money, I expect delivery of the product! If o cancel, I pay a 5% restocking fee on an item that hasn’t left the shelf! Read the reviews, the real reviews before ordering! (Not ones on their website) very frustrated with no answers and a ripped pool liner, still!!!
K S.
We ordered pool liner pad advertised on the company’s webpage as “approximately 1/4 inch thick” with a picture of a foot standing on a well padded liner. When the liner arrived it was VERY thin, less than an 1/8” thick. Absolutely not padded. We had paid a total of $209.10 which included $179.09 for the product $2.98 taxes and $27.03 shipping. When we tried to return the product USPS wanted to charge us $97.08 to ship it. We asked B.W Inc Family Pool Fun if they would provide a pre-paid shipping label and they declined. So in effect it would cost us another $97 to return the item in addition to any re-stocking or cancellation fee the company wants to charge us. We decided not to spend the money to return the material. We will not purchase any other items from this company.
Lucy C.
Yes I have received my order and everything I ordered came within a week and a half and I am very satisfied with my purchase. I would recommend this company to family and friends.
Sheila W.
The pool shipped very quick however they failed to tell me the liner was being shipped seperately. It has been a month now and still no liner. I can't get anyone to respond to me on when it will be shipped and can't talk to a human at all. Very disappointed in their customer service.
Sandra Y.
I recently placed an order for a swimming pool from this company and the customer service was so horrendous I cancelled my order and went to backyard Oasis. They refused to give me the name of an owner so I could speak to them regarding how awful the customer service is. As an owner of a business I would want to know if my customer service representatives were behaving in such a way that it would cause a customer to cancel their purchase outright. Do not do business with this company..
Kevin
Ordered a Aqualuminator pool light with a fountain attachment. The light came but I never received the fountain attachment. Numerous attempts to have a replacement fountain attachment sent out have failed. Had to get a request number followed up by me having to send Family pool fun pictures of my order I received. Took everything out of box and no fountain attachment. Family pool fun viewed my photos saying the fountain attachment is in the box, it’s not.
