Family PandaReviews of familypanda.co

Very dissappionted I checked on a blanket ordered for my stepdaughter first of December friday they said it had not been orderedafter 3weeks to place order so I did my first order showed up in mail next day so I canceled new order and now week later you are mailing a blanket I do not need and charging me for it will not deal with you again

Won’t order again got the ornament after the new year.

Ordered a Christmas ornament for my wife on December 9th. 5 days later I received a notification of delay but was assured it would arrive within the next 7 business days. Writing this review on January 4th and it has still not arrived. Customer service gives generic responses and sometimes takes several days to respond. I asked for a refund yesterday and they said that it has already shipped so they will not issue a refund. It supposedly shipped on December 22nd after being ordered on December 9th. Their policy says if the order does not arrive within 45 business days of the original purchase date that they will refund. Counting down the days. This company is terrible.

I’m not happy with my canvas. I am in the military I ordered this for my wife as a Christmas gift and when I received the canvas the other day there is a huge white spot in the middle on photo of my wife’s face. I would like a share with you the original photo that shows no white spot And of possible get a reprint made. I was very excited to give this as a gift for her, only to be disappointed by a spot in a very bad Location. May I speak with someone to get a replacement?

I ordered an ornament for my boyfriend that says "Daddy, this year I'll be snuggled up in Mommy's belly, but next year I'll be snuggled up in your arms (Mom says its the best)" from Family Panda on December 5th with the expectation that the item would arrive prior to Christmas. Not only did I receive an email on December 10th stating that although there are delays, my item would still be delivered within 7 business days, but they also fell through on that promise as well. The ornament was not delivered until days AFTER Christmas. This ornament is specific to this Christmas and this Christmas only (I obviously won't be pregnant with the same baby next year)! I tried to email Family Panda when I received their shipping delay emails and asked them to cancel my order or refund me, which they would not do. TOTAL waste of $25.00 for a cheap piece of ugly plastic that didn't arrive on time to be a gift. I can't believe after all of that, the ornament is a cheap piece of plastic that looks like something you'd buy at the dollar store! I will absolutely NOT be ordering from Family Panda again, and have warned my friends and family about this horrible experience.

Order not delivered in time frame specified. Customer service stinks

Great experience with this order. Arrived in a timely manner and the mug was just as I ordered. Looks great. Nice job.

Bad service took too long and it’s cheap looking not happy at all I would not recommend