Family PandaReviews of familypanda.co

Response from Family PandaMay 4, 2022

Hi Matt, kindly send a photo of your necklace to our email: [email protected] so we could better assist you. After checking, we saw that your necklace was delivered on April 25, within 6 business days since the purchase date, shorter than the estimated delivery time so we hope you will reply to our email if there is any confusion or error on our website you exprienced to avoid similar issue in the future. Thank you and hope to hear from you soon, Rosaline from Support Team

Response from Family PandaDec 7, 2021

Hi Mike, your order is expected to arrive on around Dec 10 as informed by the carrier. Hope you received our latest email to you and if you have more questions, we'd love to assist you. Thanks so much for your support, Quin from Support Team

Response from Family PandaOct 11, 2021

Hi Jill, thank you for your feedback. Since your order for the youth hoodie wasn't an ideal option for your daughter, we hope our customer service team can support you with a discount code for your next order. Kindly reply to our email for further details. Quin from Support Team

Response from Family PandaAug 17, 2021

Hi Jean-Guillaume, thank you for your feedback. We're glad to know you received the shirt and we hope you like it. We'll try to work on our communications more and bring you better experiences in the future. Thanks again, Quin from Support Team

Response from Family PandaAug 13, 2021

Hi Kim, we understand the confusion here. Don't worry because your package's expected to arrive within the next few days and our customer service team's been following up on your order. Australia Post advises that its daily operations are being affected due to COVID-19 so the scanning process might take some time. Thank you and stay safe, Quin from Support Team

Response from Family PandaFeb 18, 2021

Dear Brandy, Our sincerest apologies for this unpleasant experience you had with us. Our Customer Support Team had sent you an email regarding your order issue, please kindly check your notification and we're looking forward to your response. Best regards, Tracey from Family Panda