Family PandaReviews of familypanda.co

The product we received is very nice !! Exactly as expected. There was a problem with the delivery though it was no fault of Family Panda. They even contacted the delivery source and was told it appeared to be lost in shipping. Family Panda then reordered another one to be shipped to us. Shortly after ( hours ) we received the original. We were very thankful that Family Panda did all they could to be sure we received the product we ordered. In the end we were very satisfied with the product.

My experience with family Panda would have been 5 stars but there is no customer service telephone number to physically speak to someone. That being said the product I purchased looks incredible and my wife loves it!

Ordered 2 canvases, one as anniversary gift and the other for everyday occasion. When ordering, I sent 2 pics for each canvas to be used (it asks you that because not all pics can be used/work well) as well as different songs for both. Couldn't fully remember if pics were all completely different, but nonetheless. Received my canvases the short week or so later, and both were the same pic, but each had the different songs I used. I reached out to customer service, and within the day, I received an email back that replied how "as a team, they decided to use the same pic for both because it had myself, wife n daughter." They took fault in their mistake and gave the directions to rectify the situation, along with an email preview of the new product. I sent them the info, received the preview email, and they got it started and now waiting for delivery, which should be well worth it. Despite the mishap, the canvases looked amazing, pic and songs together. With how they handled the situation, expressed sorrow, and were obliged to rectify the issue, I would STILL, GLADLY recommend them to anyone who wants a nice gift for someone special. 4.5/5 star mainly due to customer service.

We absolutely love the picture with our wedding song. It was a great way to celebrate our 30 yrs together. Great job and customer service from Sam!

I was looking for something that I could get my wife for our anniversary. I came across Family Panda as was a little skeptical because of how their web address looked until I read the reviews. The Website was easy to use and the communication was good. They were able to get my order to me 8 days after I placed my order. The only thing I didn't like was the freight company they use. They don't give much for communication as to where your package is at, and the information they do give isn't very accurate.

I like the product you sent, but I would have like to been able to choose the zoom distance. You can barely see enough around to recognize the area. Or at least seen the final product before completing. Great work overall though. Very pleased.

I would have given a five star review but unfortunately I waited longer than I expected for delivery! However the item I bought was very nice and my wife loved it ❤️

The poster turned out great! My wife was very pleased with it. The only negative is the delayed delivery through DHL. If it’s possible for you to have a more reliable and faster shipper it would greatly improve customer experience. I understand this is beyond your control also! Thank You for the very fast email responses. Jason