Family PandaReviews of familypanda.co

The Christmas ornament was late but I do want to commend this company for the constant communication as I knew they were trying to get it to us!

Very disappointed. I ordered ornaments with a sonogram weeks before Christmas, along with a mug. The mug arrived, but the ornaments have not. They keep giving me a tracking number. When I go to that tracking number there’s no information about it being shipped. I have emailed multiple times and they have stopped answering my emails. I will never order from this company again, and I will encourage others not to as well. **Update: after receiving the response from this company about the carrier taking longer than usual to update tracking, I contacted the shipping company and they said this is an issue with the company. I emailed Family Panda and STILL HAVEN’T received a response. I will be contacting consumer protection about this fraudulent company.

This was one of the worst experiences I’ve ever had. I did not receive my items before Christmas. I’ve only received one an item as of today. The item was written incorrectly. I will never order from this company again.

I ordered an ornament with the sonogram pic for my daughter in law on Dec 6. I still have not received it and they refuse to give me a refund. Christmas is over and the ornament will not be used now IF it ever arrives. Now they won't even answer mmy emails.

Still waiting for a refund for my order. I complained about the rip off before Xmas. I ordered a print that is made up of small maps. It’s for couples to show nicely colored mini maps of locations they have travelled together. What I got looks nothing like the website. It looks like google maps cut and pasted. The printing is zoomed in and the letters are blurry. Why would I want to show somewhere my husband snd I have travelled showing Jiffy Lube and Trader Joe’s?? They can’t honestly think it’s acceptable. I’ve been ripped off and have only received the same email saying it’s a holiday. Must be nice they’ve been on holiday since Xmas Eve. I find reviews saying products look exactly like they did on website extremely suspicious. No exaggeration, my print is cheap, laughable, and totally shameful. Never order from them. Get customizable products from somewhere legit. Oh and they have an F on BBB.

I love my canvas to my husband ! It is beautiful and it was easy to do and set up. I have no complaints except for communication bc it was delivered on Christmas Eve but I didn’t realize it bc so much was going on and never received an email until yesterday that it was shipped then one saying it was delivered. Again the product is delightful and I will order from here again thank you .

Honestly, was very excited about my order. I got two ornaments made for my new husband and soon to be father of our unborn child. However, the ornaments came today over a week after Christmas, we already took our tree down for the year. I was extremely disappointed in the customer service as well as the quality of the product. When I FINALLY received them they were cheaply made and not worth all the hassle.

I emailed you about my order twice and no one ever got back to me. Truly disappointed.