Family PandaReviews of familypanda.co

The picture of my Dad is unrecognizable. Furthermore, I placed my order on 12/09 and received my ornament after Christmas.

Bought 2 hoodies (best friends). Im really dissapointed. The printings look and are really cheap - and are definetly smaller than advertised. After the first wash it partially comes off. Would not recommend 😡

Still have not received. Have been asked several times to send same info over and over.

I would not recommend Family Panda. I ordered an item and paid extra for expedited delivery. When I did not receive the item within the specified timeframe, I emailed inquiring about the status. I received an email stating that I would have the item within seven days. Seven days passed, and I didn’t even have shipping confirmation. I again reached out, and was told that the item was on its way. I was given tracking information that did not work. The business then tried to blame the delay on Covid. I will not use this business again.

DO NOT ORDER FROM HERE. Ordered a sentimental mug for Christmas for my partner at the beginning of December, it still hasn’t arrived and when contacting customer service they said it’s due to the high number of orders they received? Maybe they shouldn’t have taken on so many if they couldn’t fulfil them.

Order #FP22262 delivered somewhere in New Zealand not Australia. These guys seem ultra dodgy

I ordered two mugs for Son and Daughter-in-law for Christmas and I received two of the same mug after Christmas. I will never order from this place again. It’s very unprofessional of them to send me the same mug.

If I could zero or negative stars I would! I ordered a lovely sonogram ornament for my son on December 4 and got notice it would be “in my hands within 7 days” I received tracking notification, that never worked. I attempted to contact the “Panda Family” on December 23 to reroute the item since it was obvious it still had not shipped..... Sadly my son and his wife lost the baby and I wanted to stop or divert the order that should have already been received and got no response from any of my attempts to contact this company’s customer service. Today I received a congratulations email that the ornament has delivered..... nothing like kicking someone when they are already down. Customer service is grossly negligent with this company and they never respond other than automated “thank you for contacting us” emails. If the order had delivered on time as initially promised... it would be a hurtful reminder of the loss... but it would’ve already have been in their possession. But because your company cannot uphold its shipping promises it has now delivered late and reopens an already seeping wound! Disgusting company! Buyer beware!!!