Extended Stay AmericaReviews of extendedstayamerica.com

Unauthorized charge + extremely unprofessional management. I was explicitly told by the General Manager-Randy Mace that my card would NOT remain on file after a one-time authorization. That was not true—my card was later charged again without my consent. When I addressed it, the manager was rude, dismissive, and told me to “take accountability” for a charge I did not authorize. No apology, no resolution, just deflection. This is a serious issue involving both billing practices and customer treatment. I have escalated this to corporate and my bank. Be very careful when giving this location your card information. Duluth Ga #78

The extended stay America on north side drive have the most rudest staff there hotel smells and they need to hire new front desk members with respect who cares about there guest

I am recently in between homes and toured this place. It was so creepy to me that I felt like I was in a hospital or nursing home. It was sterile, cold, rooms look and feel like a medical room and the least homey place in the world! If it were any more sterile, it would be a morgue. Not to mention that it's grossly overpriced fir a grossly unhomey place. This is the opposite of a home away from home. I'd stay at the hotel in the movie The Shining before here or Home2Suites which is just as creepy.

Well at first the rooms and property look great the problem comes when you open a drawer and there are clothes left in there, and under the bed there is old food and trash, then the so called breakfast they serve is....... well let's just say for almost $200.00 you should get more then old muffins and coffee. I want my money back

Jennifer at the Extended Stay America – Kingwood location in Houston, TX was absolutely wonderful. I arrived late at night to check in some of my employees, and she handled everything with incredible patience and professionalism. Despite the late hour, she stayed calm, helpful, and made the entire process smooth and easy. Her excellent customer service truly stood out, and it was greatly appreciated.

I love this place. Teresa is a great lady. She works the front desk and is very polite kind patient understanding and works very fast. The rooms are very clean. Clean appliances also with a very great price a small deposit they give it back if they find the room.like u found it not too picky, but Teresa makes everything much better when she’s working the front desk she makes my day she knows her job. She does it well so if you want to clean kitchenette at a low rate red at extended stay in Lakewood ask for Teresa if possible she’s a great front desk attendant 💕😊

My husband and I and his Caregiver have been visiting the Extended Stay on Baseline rd in Gilbert for over a year now for his Cancer treatment. There were a few issues with rooms over that time, but everything was addressed. We enjoy the ability to prepare his food in a safe atmosphere

They are the worst hotels by far. Completely unprofessional staff and they don’t issue refunds. The facility is gross smells awful and the staff is disrespectful. They need to be shut down.