Eskute USReviews of eskute.com

Top notch on response and service. Love my T300 3 wheel E Bike.

Defective parts, repairs not reimbursed as promised. Will not take return unless a force of God moves them. Customer service is slow but responsive.

This is a company which you can truly trust, and the customer service was fantastic. Bruce Hosegood

There was an issue with one of the bikes; it took several emails and back-and-forth to get that somewhat remedied. Jul 17 1:25 PM PDT – I emailed you to notify you of the issue with the rear rack on the white bike. Jul 20 8:32 PM PDT – I got a reply stating two options: “1. We can send you a replacement white bike. 2. We can process a full refund for the amount of this bike.” Jul 21 6:22 AM – reply with option 1 stating I need a replacement by 7/31. Jul 21 8:41 AM I called to try and get instructions on how to return the battery and keys; I was told I must wait for Simon to reply. Jul 21 11:30 PM – I emailed stating I need instructions on how to return the keys and battery. July 22, 2:41 AM – I got a reply that I must first: “1. A clear photo showing the battery and keys properly packaged. 2. Your complete shipping address.” This whole process took 5 days because I could only go through Simon, who works nights. I received the replacement bike, and the kickstand was stripped. I had to remove the kickstand from the frame of the first bike (the white damaged one from the original order). The replacement bike also had the same issues as the first. Where the rear rack connects to the frame, the bolts are cross-threaded, and they strip out when you back them out to install the rack. Your assembly process is damaging the frames before they can be used. Also, one of the free helmets arrived damaged and broken, but after dealing with Simon and the unnecessary back-and-forth, I figured it wasn’t worth the effort to file a claim. The bikes seemed to function fine, but I have no faith in their quality.

I am impressed. The warranty people responded quickly with no hassle. While somewhat difficult to assemble the bike has worked out to be better than expected. It seems like this company is willing to bend over backwards to do a good job. In my book, they deserve five stars. The only thing I would suggest, and I think this is already underway, is a more detailed assembly Manuel, and support documents for the power system. I'm very happy with my E bike. We would definitely buy from them again. Great company… Great bike!

I had accidentally placed an order for the wrong color bike, and Jade was very quick to email me back and update my order to what I wanted. THANK YOU JADE!

Fast shipping, good customer service. Replaced seat that came damage with no questions asked.

Great ebikes (c200), Great service department and, excellent costumer service representative. (Simon) I purchased two bikes first. Eskute's service department response was so good on, a part that was damaged in shipping i, ordered a third c200 for my daughter. Very pleased with my purchases I'm thinking about purchasing second batteries for them. Ill fallow up later on how it goes.