Eskute USReviews of eskute.com

Do not under any circumstances do business with this company. They do not store serial numbers, they do not get supervisors, they do not reply to emails, the customer service is rude and defiant. I had 5 things go wrong with my bike within 3 days of it arriving and then when I needed their help with a serial number and/or supervisor they were unable or unwilling to assist and did not care about me as a paying customer at all. I am reporting them to the better business and filing a consumer complaint with the business beareau.

Do not buy this bike; there are much better products and customer service out there. It was defective right out of the box. Look elsewhere. If you are on a budget, just wait a save a little more and get a better product. Don't be fool by their reviews!!

There was an issue with one of the bikes; it took several emails and back-and-forth to get that somewhat remedied. Jul 17 1:25 PM PDT – I emailed you to notify you of the issue with the rear rack on the white bike. Jul 20 8:32 PM PDT – I got a reply stating two options: “1. We can send you a replacement white bike. 2. We can process a full refund for the amount of this bike.” Jul 21 6:22 AM – reply with option 1 stating I need a replacement by 7/31. Jul 21 8:41 AM I called to try and get instructions on how to return the battery and keys; I was told I must wait for Simon to reply. Jul 21 11:30 PM – I emailed stating I need instructions on how to return the keys and battery. July 22, 2:41 AM – I got a reply that I must first: “1. A clear photo showing the battery and keys properly packaged. 2. Your complete shipping address.” This whole process took 5 days because I could only go through Simon, who works nights. I received the replacement bike, and the kickstand was stripped. I had to remove the kickstand from the frame of the first bike (the white damaged one from the original order). The replacement bike also had the same issues as the first. Where the rear rack connects to the frame, the bolts are cross-threaded, and they strip out when you back them out to install the rack. Your assembly process is damaging the frames before they can be used. Also, one of the free helmets arrived damaged and broken, but after dealing with Simon and the unnecessary back-and-forth, I figured it wasn’t worth the effort to file a claim. The bikes seemed to function fine, but I have no faith in their quality.

I tried to compromise with the company...but they keep stating everything is fine....I've written couple of reviews and thought everything was now good... but beware...the brakes on these bikes are very cheap...the bike is heavy so hard to stop.Ive had at the shop twice now...have to put hydraulic brakes on the bike so my grandson doesn't crash....Also the back tire is worn out in the middle already after 176...miles....the front tire is half gone.The keep asking me what terrain are you driving on...I said what ever other person rides on the street...dirt...etc...the tires are also garbage....I have to put those on the bike too............800$$$ more dollars with labor.Im know it might seem like I want a Cadillac for 900$$$but common i could have bought a bike locally for that much money. The local dealers won't even work on these bikes due to them saying they don't stand by these bikes and there made cheap. It's been a nightmare.. you have to find someone willing to fix them...good luck...try to find a company you can talk to directly instead of emails...that should show you how cheap the company is. THEY KEEP ASKING ME TO TAKE MY REVIEWS AWAY...IM NOT DOING IT BECAUSE ITS THE TRUTH. ITS MY FAULT FOR THINKING THIS BIKE WAS GOOD.. ILL TAKE PART OF THE BLAME!!The truth is that I didn't do enough research...my bad...but yet common 900$$garbage...

⭐☆☆☆☆ (1/5) I spent nearly $2,500 on an Eskute RTX, and it has fewer than 150 miles on it. The bike has already completely failed and will not power on, leaving me with an expensive bike that I can’t ride. Customer support took five days to respond. Their solution was to ship me a replacement display, but it won’t arrive for another two weeks. That means I’m without a functioning bike for weeks while troubleshooting what should never have happened in the first place. An e-bike in this price range should not experience a complete electrical failure after fewer than 150 miles. I expected a reliable product and responsive warranty support. Instead, I have a $2,500 bike that’s unusable. A week later Eskute agreed in writing to provide a full refund and instructed me to return the bicycle battery using their return label. I followed their instructions, and tracking confirms the battery was delivered to their warehouse on August 7, 2026. Eskute specifically stated that once the return showed as delivered, they would process my refund immediately. The battery had been delivered, but I did not receive the promised refund and they would no longer respond to my communications. I sent over 5 emails, submitted forms, talked to their disgrace of an AI bot, and tried calling there support number which does not even allow you to leave a message. I had fulfilled all requirements the seller provided for the agreed refund and was forced to escalate the case with Paypal. They approved my case in less than 12 hours and issued a full refund. Like clock work then I received an email from Eskute saying they processed the refund which they 💯 did not and had no choice in the matter. Finally, they had the audacity to ask me if I could change this review from a 1 star. Seriously cannot make this up!! Buyers beware this company is an absolute disgrace for how they conduct business. I hope this helps steer even one customer away from purchasing any of their products. No one deserves to go through with this nonsense!

I ordered the trike and when I was putting it together, I noticed that the left side, axel was bent very bad. Now I’m returning the trike.

Looked promising a first but after two months the frame started cracking near the battery. They refused to honor the warranty. Complete disappointment.

I had a battery that rode for 12 miles. I contacted them right away, before the 15 day refund period, and they took their time responding. I have been promised a new battery which I’ve never received. The axle is bad and i sent a video of it as requested. Still nothing! When I try to contact them, my number is blocked after only one time calling them. Do not buy from this company. You will get a defective electric bike.