Eskute USReviews of eskute.com

Title: The Bike (2/5 Stars):I purchased the Eskute D200, and so far THIS bike has had some issues 6 days after delivery, factory stuck foldable hinge, factory battery doesn't hold a charge or get any decent mileage, don't see how they can advertise 65 miles on a full charge,even considering the many variables.Yes, It is very affordable, easy to assemble, and provides ( a short) smooth ride. Customer Service & Support (4/5 Stars):They advertised 24/7 customer service is non-existent, I was told by after-sales it's actually 5 days a week, their off Saturday/Sunday. Verdict:The D200 is a budget-friendly e-bike, but you are completely on your own if you need machincal service , THERE are " NO" USA base stores for help, you must troubleshoot & fix on your own or take it to your local bike shop for repairs. Suri, was no help to me. TINA was great , very helpful, patient, understood my frustration , went above and beyond. What it boils down to you have 7 days to return the ebike if you get pre-approved and a shipping label , If you change your mind , send back an unopen box, because the packing has to be exactly as it was when it arrived ,foam blocks, zip ties , packing sheets, no sign of wear,no assembly tools scraps, battery usage. YES, budget friendly, but your completely on your own for repairs. Count on you- tube or Ai for advice. Peddle assist on this model doesn't recognize your helping it does not have a torch sensor weither full throttle or pedal assist it still rapidly drains your battery. After several failed replacements batteries the last one arrived from Walnut CA warehouse as a used , filthy dirty, with cob webs , showing lack of quality control at their warehouse. Tina has been great and very helpful, Trying to help me with the battery issue I was experiencing with my ESkute D200. ( I love the bike just wish I could of enjoy it. Budget friendly ,smooth ride , step through frame woman's bike, white looked classy. I contacted my support agent TINA about an EO code on my display, factory battery ESkute went from fully charged about 10 miles later,empty having to walk it home. After a few trouble shooting attempts with no luck The first replacement battery the male posts and female connectors were incredibly tight difficult to remove from frame for charging differently not an unlock lift out battery.I had to pry it out from the botton find a make shift sling thin enough to fit between the battery and frame to pull the battery out of its housing, not good having to pry from the bottom up so Dangerous in time this can puncher,cause leaks, fire hazard,yanking the male prong right out of the frame, making the bike completely useless had no choice but to put the old factory ESkute LT-B16 battery back on the bike, easily unlock and lift , no more hassle to charge. On my NEW Eskute D200 but no mileage. 9/26/26 , so what's the next step. My factory battery gets no mileage and the new replacement battery can not be removed for charging, storing without using some kinda dangerous prying technique ,Not willing to rick, the ricks involved. Having to wait a day or so for a reply, I had ,had enough this went on 2 days shy of a month. I demanded a full refund , Tina completely understood , and granted me a full refund, the nightmare is over . Good luck , hope you get Tina as your support agent , she was truly wonderful, very helpful,patient throughout the entire frustrating ordeal.

I like the bike. It's a little short on power for hills. Also I find the seat a little too close to the handlebars for my size. Otherwise it would get a 4 star for ease of setup and assembly. Excellent communication with customer service. Oh and if you install the front basket, relocate the light as when the front shocks deploy, which is always, it breaks the light when they connect. I glued the light braket back together and relocated the light on the handlebars column with a pipe clamp. EFIT: The TrustPilot system reads: Umprompted review, however, this review was prompted and a bribe was offered of a free helmet to write a five star review. When I wrote a 4 star review I was asked to change this to a 5 star review becaue they sent the helmet. Bribery does nt work with this user and I did change the review to 3 Stars for this attempted bribery. BEWARE! The 5 star reviews may be false!

After 1 week, this ebike fell apart. From the moment we assembled, the brakes squeaked. This ebike, mountain bike is supposed to take a small bump, but not eskutes! The tire came completely off the rim. The upside is Customer Service was the most agreeable and helpful I've experienced. They were open to solutions and providing refunds and honoring warranties.

I ride a V100 and the thing is a tank. Reliable and it’s got some power also. The fame is good quality I found out after being tagged by a car and only a bent crank was the total damage. However after sitting on the phone, being asked every 20 seconds to press two if I wanna continue waiting to talk to someone, I finally did. I have been able to ride for two day and after my wait, I was told support will reach out within two days. It’s Friday now and customer service isn’t available during the weekend sadly. The person seemed very dismissive and wanted to get right to point. Which I can respect but it seemed like the only point she wanted to get to was I have to wait to talk to someone about the damage. They can’t just take my word and let me pay for the light and crank…? Sadly this is my third e-bike and their customer service is subpar. Bike 9/10 support 2/10. They at least answered. Only positive from that side..

Thanks for your prompt responses to my e-mails.

Still Waiting. It's been 4 days for someone to return a phone call or email. Upon receiving the t300 and putting everything together (on the maiden ride) found out that the axle and wheel rim were damaged on the rear right side & not ride-able!, this was Thursday afternoon and have yet to receive a call or email or text, (after six calls & messages,) how & when Eskute plans to repair or replace the damaged brand new scooter as soon as possible. And I paid extra for shipping guarantee John Corona 408 West G Street #35 Ontario CA 91762

I can’t really comment. I order a trike but have no idea when it will even ship. When I tried it inquire, some rude person replied “ did I not read the ad? “ yes I did know shipping is sometime after 10-31-25 but was hoping for some sort of update. Anyway Im still waiting.

The customer service was on point and friendly. The delivery was on time and arrived in perfect condition. The only issue is the product specifications are misleading. My bike came with a 500w rear motor but the ads say peak 1200w. I thought the motor would be bigger. The seat is very very uncomfortable and I will immediately have to purchase an after market one. The brakes feel somewhat unresponsive and squeak bad. Maybe that will change after a break in period. All in all the bike is just cheap. Ad says original price was $999. I paid $ 500 after taxes and honestly it's about a $350 bike at best. I bought the M200. It will work for now but I intend on selling it and buying a higher end bike. It is no where near worth the original price posted. Also if your a shorter person don't buy bikes with 27.5 inch tires. It's alot higher than you think. The ad said riders 5 ft 4 could ride it. I am 5 ft 4 and have to stand on my tip toes. Wish I could have seen and rode it first. I would have bought a better, lower bike with a bigger motor. 500 watt is not enough for hills in my opinion. I am disappointed for sure.