André
Slow and bad support, no hotspot as advertised
I did review their support as 5 stars in the past. However, today I had a horrible experience. I bought a SIM card with hotspot and it doesn't work as hotspot, support takes about 25 minutes for every message, gives me unclear suggestions and has communication skills similar to a chat bot.
Response from eSIM4TravelDec 27, 2024
Hello André ,We sincerely apologize for the dissatisfaction you experienced with our service this time. Your feedback is incredibly important to us, and we truly value your input! This feedback serves as a vital lesson for us, and we will review and enhance our customer service training to ensure that future services are faster and clearer in helping everyone. We also deeply appreciate the 5-star rating you previously gave us—it’s our greatest motivation to continue improving! We sincerely hope to regain your trust and have the opportunity to provide you with better service in the future. Thank you once again for your valuable feedback!-Giny@esim4travel