eSIM4TravelReviews of esim4travel.com

Response from eSIM4TravelMay 15, 2026

Hello, thank you for your feedback, and we’re sorry that this experience did not meet your expectations. We’d just like to clarify that, based on our fair usage policy, our unlimited plan includes a certain amount of high-speed data, and this information is clearly stated on the plan page before purchase. Once the high-speed data is used up, the connection will not be completely cut off, but the speed may be reduced while you can still continue using the service. If you experience any issues while using the service, please feel free to contact our live customer support at any time. We’ll check the situation right away and do our best to help you as quickly as possible. We truly appreciate you taking the time to leave your feedback. Your comments are very important to us. Wishing you all the best, 💓💓 Giny @esim4travel

Response from eSIM4TravelMay 15, 2026

Hello, we’re very sorry for the poor experience you had. We were unable to find any previous conversation records with our support team, so we’re unable to confirm what happened at the time. That said, our eSIM service is generally stable, and in many cases, activation or connection issues are related to device settings, which we’re usually able to help troubleshoot and resolve. We sincerely want to help resolve this for you. If you’re willing, please feel free to share more details about what happened, or ask us any questions you may have by contacting our support team at [email protected]. We can review your usage data, help investigate the issue, and if it’s confirmed that the eSIM was not usable, we would be happy to assist with a refund. Wishing you all the best, 💓💓 Giny @esim4travel

Response from eSIM4TravelApr 13, 2026

Thank you for your detailed feedback, and we sincerely apologize for your experience. We understand how frustrating it can be to encounter slow speeds and unstable connections during your trip, especially after having a good connection at the beginning. Wishing you all the best,💓💓 Giny @esim4travel Regarding the “unlimited” plan you mentioned, it operates under a Fair Usage Policy, and this information is indicated on the purchase page. We also noted that our customer service team did their best to assist you at the time and provided you with a replacement eSIM for testing. Even so, we understand that the information may not have been communicated clearly enough, which led to a gap between your expectations and the actual experience. We sincerely apologize for any misunderstanding and truly appreciate you bringing this to our attention. We also apologize for the delay in our support responses and for any inconsistency in the information provided. This is not the level of service we aim to deliver. Regarding the issue you mentioned where your primary SIM was also affected, this is not expected behavior. We would like to investigate this further to help prevent similar situations in the future. We truly value your feedback and would like the opportunity to make this right. Please contact us at [email protected] , and we will assist you further and provide a suitable resolution. Thank you for your understanding, and we hope to regain your trust in the future.

Response from eSIM4TravelDec 23, 2025

Thank you for your feedback. We have checked our system again and confirmed that the 2GB eSIM data you purchased was fully used during your trip. After all data is used, the service stops automatically. This is not a product or system problem. All data usage is reported by the local network provider in real time. We do not and cannot stop a plan before the data is fully used. In daily use, background apps, cloud backup, video streaming, or hotspot sharing can use data very quickly, sometimes without being noticed. We understand your concern about the data usage. However, based on the available records, the data was fully used. The detailed usage information has already been sent to your email for your review. Wishing you all the best,💓💓 Giny @esim4travel

Response from eSIM4TravelSep 24, 2025

Thank you for taking the time to share your valuable feedback. We sincerely apologize that our customer service experience and installation guide did not meet your expectations. We understand the importance of staying connected while traveling, and we also recognize that our responses were not clear enough—this is indeed an area we need to improve immediately. We have now reviewed our customer support process to ensure that every user receives complete and clear answers. Regarding the use of eSIM, we recommend that customers complete the installation before departure to avoid potential installation failures caused by unstable public networks. Once the installation is completed, simply follow the instructions to activate, and the eSIM will automatically be activated when you arrive at your destination. Please note that network services must be connected to the signal of a local telecom operator in order to function. Therefore, if you are on a cruise ship, the limited signal sources may cause unstable connections or make the service unavailable. At present, we only provide online customer support and do not yet offer phone support, but as long as the basic settings are correct, there should generally be no problem in usage. The signal quality, however, depends on the coverage of the local telecom provider, which may vary according to local infrastructure. Once again, we sincerely apologize for your unpleasant experience, and thank you for your feedback, which will help us continuously improve and provide better service. Wishing you all the best,💓💓 Giny @esim4travel

Response from eSIM4TravelSep 3, 2025

Hello, and thank you very much for your feedback. We understand the inconvenience you experienced, and would like to further clarify that the system only has the function of recording data usage, and does not have any permission or capability to directly use the data on your phone. We have accumulated over a million records, all of which accurately reflect actual data usage sources, and no abnormalities have ever occurred. (Our customer service team has also provided you with the complete data usage details for your reference.) At the same time, our backend data is kept in sync with the telecom operator, which is the sole basis for billing and data management. Please rest assured that we will never overcharge. We have also suggested that you check and disable automatic updates for Apps and cloud services to avoid background data consumption. However, since you only provided “data usage for the day” rather than the full records, we were unable to further identify which application generated the additional usage. In this situation, we have responded and assisted you as best we can with a friendly attitude, and even applied for a refund on your behalf. Nevertheless, we regret that it still did not fully meet your expectations. We also kindly remind you that in the future, when using eSIM or other data services, it is advisable to check your phone’s auto-update settings to prevent unexpected data consumption. Wishing you all the best,💓💓 Giny @esim4travel

Response from eSIM4TravelAug 21, 2025

Bonjour, Après vérification, vous disposez actuellement de deux eSIM : ICCID : 8948010000039278692 – Non encore installée. ICCID : 8948010000039250444 – A déjà consommé l’intégralité de ses données. Nos données internes proviennent directement de l’opérateur télécom. Elles constituent la seule base officielle et la plus précise pour la facturation. La différence entre les données affichées sur votre téléphone et celles de notre système est une situation courante, principalement pour les raisons suivantes : Méthode de calcul différente : Les téléphones estiment les données, ce qui peut entraîner des erreurs dues à un retard de mise à jour ou à l’oubli de certaines consommations en arrière-plan. Nos données, quant à elles, proviennent directement des équipements de l’opérateur, et sont donc fiables et exactes. Période de suivi différente : Le cycle de suivi défini sur votre téléphone peut ne pas correspondre à notre cycle de facturation, ce qui engendre un écart. Soyez assuré(e) que nous ne surfacturons jamais : la facturation repose uniquement sur les données réelles transmises par l’opérateur. Nous vous recommandons de consulter l’utilisation de votre eSIM via notre guide afin d’obtenir les informations les plus précises. Si vous avez encore des questions, n’hésitez pas à nous contacter : Email : [email protected] Live Chat (en bas à droite de notre site) : https://www.esim4travel.com Merci pour votre compréhension et votre confiance. Nous vous souhaitons le meilleur. 💓 — Giny @esim4travel