eSIM4TravelReviews of esim4travel.com

Response from eSIM4TravelJul 1, 2026

Thank you for sharing your detailed feedback, and thank you for choosing our USA & Canada plan again. We're sorry to hear that you experienced unstable network connections during your trip, especially when using navigation or searching for travel information. We completely understand how frustrating that can be. Network quality can vary depending on local coverage and signal conditions. Our eSIM supports multiple local network providers, so if one network is not performing well, you can switch to another supported carrier for a better connection. However, some devices do not automatically switch between supported networks, so manual network selection may be required. We sincerely apologize for the inconvenience this caused. If you experience a similar issue in the future, please don't hesitate to contact our customer support team. We'll be happy to help troubleshoot the issue and recommend the best available network for your location. Thank you again for your valuable feedback. We truly appreciate your support and will continue working to provide a more reliable connection and a better travel experience. Wishing you all the best,💓💓 Giny @esim4travel

Response from eSIM4TravelJan 24, 2026

We’re truly sorry for the inconvenience caused and sincerely apologize for your experience. At the moment, we’re unable to locate your order, so we kindly ask you to contact us so we can assist you further and look into the issue as soon as possible. We would really appreciate the opportunity to check the situation and help resolve the problem. If you have already left the country where the eSIM was used, please feel free to reach out as well — we’re happy to review and assist with a possible refund. Please contact us so we can directly check and assist you. You can reach eSIM4Travel via: • Email: [email protected] • Live Chat (bottom right of our website): https://www.esim4travel.com Our 24/7 human support team will be happy to assist you. Wishing you all the best,💓💓 Giny @esim4travel

Response from eSIM4TravelDec 15, 2025

Thank you for sharing your feedback. Network quality can vary depending on the local carrier and signal conditions in different regions, and occasional instability may occur. We’re glad to hear that our customer support team was able to assist you promptly and provide helpful support. We will continue working closely with our local network partners to improve service quality, and we truly appreciate your understanding and support. Wishing you all the best,💓💓 Giny @esim4travel

Response from eSIM4TravelNov 5, 2025

We sincerely apologize for the inconvenience caused. As we’re not sure which plan you purchased, here’s a quick explanation of the two available options: Daily Pass This plan provides 1GB of high-speed data per day. After the 1GB is used, the speed will be reduced to 128kbps and will automatically reset to a new 1GB after 24 hours. This setup helps you avoid using all your data in a single day, and you can freely choose how many days you’d like the plan to last. Fixed Data Plan You can choose the total amount of data you need with no speed limits. Once the data is used up, you can easily top up to continue using the service. If you see this message, please contact us — we’ll be happy to check your order and assist you further. Email: [email protected] Live Chat (bottom right of our website): https://www.esim4travel.com Thank you for your understanding and support! Wishing you all the best,💓💓 Giny @esim4travel

Response from eSIM4TravelAug 30, 2025

Hello, thank you for your feedback. We’re very sorry to hear that you had an unsatisfactory experience. The plan you purchased is 5GB, and you have currently used 2.85GB. Since connectivity depends on the coverage of local telecom networks, the quality of service may vary depending on the provider and region. This is determined mainly by the local telecom operators. That said, we sincerely apologize for your experience. If you would like to request a refund, please contact us through one of the following channels, and we will be happy to assist you: Email: [email protected] Live Chat (bottom right corner of our website): https://www.esim4travel.com Thank you for your understanding and support. We look forward to hearing from you. Wishing you all the best,💓💓 Giny @esim4travel

Response from eSIM4TravelJul 18, 2025

Guten Tag, es tut uns sehr leid, dass Sie eine solche Erfahrung machen mussten. Dafür möchten wir uns aufrichtig bei Ihnen entschuldigen. Das Problem, das Sie erlebt haben, liegt daran, dass das von Ihnen verwendete Netzwerk von Google als verdächtige Quelle eingestuft wurde. Dies hat dazu geführt, dass der Zahlungsvorgang nicht erfolgreich abgeschlossen werden konnte. Da wir bei eSIM4Travel größten Wert auf die Sicherheit Ihrer Daten und Zahlungen legen, haben wir branchenführende Sicherheitsstandards im Einsatz. Sobald Google ein mögliches Risiko erkennt, wird automatisch eine zusätzliche Sicherheitsprüfung aktiviert, was unter Umständen Ihre Bestellung beeinträchtigen kann. In solchen Fällen empfehlen wir Ihnen, es mit einem anderen Netzwerk zu versuchen – z. B. über ein anderes WLAN oder mobiles Datennetz – und den Bestellvorgang erneut durchzuführen. Zudem raten wir Ihnen, während des Kaufprozesses vorübergehend auf die Nutzung eines VPN zu verzichten, da solche Verbindungen von Google oft als ungewöhnlich oder riskant eingestuft werden und so den Ablauf stören können. Wir verstehen sehr gut, dass eine solche Situation frustrierend und umständlich ist. Auch wenn diese Maßnahme Ihrer Sicherheit dient, möchten wir uns dennoch für die entstandenen Unannehmlichkeiten entschuldigen und Ihnen entgegenkommen. Als kleine Wiedergutmachung haben wir Ihnen einen exklusiven Rabatt vorbereitet, mit dem Sie unser stabiles eSIM4Travel-Netz kostenlos nutzen können. Die entsprechenden Informationen haben wir Ihnen per E-Mail sowie über unseren Website-Chat zugesendet. Sollten Sie die Nachricht nicht erhalten haben, zögern Sie bitte nicht, uns direkt zu kontaktieren – wir helfen Ihnen gerne weiter: Kontaktadresse: [email protected] Vielen Dank für Ihr Verständnis und Ihre Geduld. Wir wünschen Ihnen eine angenehme und sichere Reise! Wishing you all the best,💓💓 Giny @esim4travel

Response from eSIM4TravelAug 22, 2024

Hello Andrius, we are very sorry to hear you had issues when visiting Barcelona. We would like to know more about what happened. Please reach out to our support team so we can give you a full refund. (https://www.esim4travel.com/contactus) Have a good day - Chloe from @esim4travel

Response from eSIM4TravelAug 21, 2024

Ciao, grazie per aver scritto una recensione. Purtroppo non capiamo cosa sia successo per quanto riguarda i 40MB. Non possiamo controllare la velocità con cui masterizzi i tuoi dati. Dipende da molte variabili. Tuttavia, siamo molto felici di sapere che il nostro esim è stato facile da acquistare e installare. Stiamo facendo del nostro meglio per fornire i migliori servizi. Buona giornata - Chloe @esim4travel