EROMMYReviews of erommy.com

Great reorder experience I ordered replacement drapes for my pergola. I got exactly what i needed, well packed, everything fit perfectly.

Quick delivery, product as described

Over 100 missing parts and they are saying 2-3 weeks before I will get the replacements!!! No one will talk to me and I took off work to put this together only to find out the parts are missing...stau away and pay tje extra $$$ from a product from a reputible company!!!

Well I received a response from Erommy, to make a long story short. Erommy referred me to TIKTOC, since it was ordered thru their website. I have contacted Tiktoc numerous times to ask for a refund and waiting for a response. It's been four months since I ordered this Gazebo and I have gotten the runaround from both Erommy and Tiktoc. Erommy got 500 dollars from me for an incomplete order and Tiktok has been quiet. I just want to caution you all that order thru Tiktoc, they will not help you need it most. And if you want a Gazebo, go thru Lowes or Home depot, trust me, it's not worth the hassle I've been thru trying to order on line.

Installed polycarbonate lean-to July 2025. Product has significant wear after 1 year. Sent a message to company with pictures, only for them to reply that it looks like “normal” wear. Literally, 100’s of tiny little holes in cover. They also stated that the one year product warranty had expired. I absolutely do NOT recommend this product. CHEAP. CHEAP. CHEAP.

Adela and Elsie worked with me very professionally from the day I let the company know that we had received a smashed component and dented metal. They worked hard to make it right, sent out a new component in a timely manner and even some new metal that had been dented and bent. I was impressed with how well the engineered structure went together. A talented machinist with a rubber hammer and a block of wood was able to remove most of the dents from the roof metal. As for the whole assembly, Every piece was there, and there are a few extra bolts and clips in case one did not work. With friends and family we enjoyed the challenge of assembling and finished just in time for Labor Day weekend. Thanks again!

One bad wind storm. Didn’t survive well grommets pulled out. Very bad material

Only problem was some of the panels had dents in them. But finished product looks great.