Sheila
What I received was not the color I…
What I received was not the color I ordered. I contacted the company immediately by email and two more times after that and still have had no response in 10 days.
Response from EROMMYAug 10, 2026
We sincerely apologize for the delay in responding to you. It appears that the two emails you sent us were unfortunately filtered into our spam folder, which is why we did not see or reply to them in time. We are very sorry for any confusion or inconvenience this may have caused you. We have already reviewed and adjusted our email settings, and we have added your address to our whitelist to ensure that we do not miss any future messages from you. Our relevant staff are now actively handling your after‑sales request. Please check your email for their response. We appreciate your patience and understanding.