Judy D.
Still putting it together
So far we are still putting our pergola together. Delivery was great!!! Was suppose to arrive on a Wednesday, it came Tuesday. There are so many pieces to put together. It is coming along but taking time.

Explore our range of products including gazebos, pergolas, patio furniture, camping and more: experience premium quality and unbeatable prices. Enjoy the convenience of free shipping and hassle returns in EROMMY. Shop Gazebos Shop Pergolas Shop Saunas Shop Fireplaces Shop Carports Shop Furnitures
EROMMY (erommy.com) has 597 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Showing 34 reviews with 3 stars · Clear filters
Judy D.
So far we are still putting our pergola together. Delivery was great!!! Was suppose to arrive on a Wednesday, it came Tuesday. There are so many pieces to put together. It is coming along but taking time.
Chandra R.
Have not received the manual to that has how to put my carports together yet!
Response from EROMMYSep 28, 2026
We apologize for any inconvenience this may have caused. Please be advised that we have sent the instruction manual to your email. Wwe greatly appreciate your patience as we work to resolve this.
Robert
Ultimately it turned out well. Not Erommy’s fault when Fed Ex slit the delivery to another house. I had hired a couple guys to erect it - glad I did. And it took all day for them. Decent for the price.
Response from EROMMYAug 13, 2026
We apologize for any inconvenience this may have caused. Please be advised that we have shared your experience with FedEx and requested that they take the matter seriously and make every effort to prevent similar incidents from happening in the future. Again, we apologize for any inconvenience we might have caused and thank you so much for your kind patience.
Michelle
I ordered this set because everything pointed to being made in the usa. Made in China stickers on it. Went together fairly easy. It fits what I wanted for. The type of wood used may only last if I recoat it.
mc
I sent an email about damaged parts and haven’t received a response.
Response from EROMMYJul 27, 2026
Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We have reviewed the email correspondence between our customer service team and you. Our team replied to you within the required 24‑hour window. Please check your email for their response. We apologize for any confusion or inconvenience caused, and we greatly appreciate your patience as we work to resolve this.
Christopher
Erommy is not located in the US so getting in contact with customer support is done only through email and it is painful. They offer shipping insurance, which in itself is horrible and it is difficult to get damaged or defective parts replaced. The product I purchased is nice but very little quality control was done to catch defects before shipping.
Response from EROMMYJun 4, 2026
Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.
Miguel
My package was sent to a different state. I had to convince representative to investigate. I received pushback for weeks. I resorted to copy & pasting the companies own statement that they would investigate the missing shipment. The company found out the shipper mislabeled the package and sent it somewhere other than to me. The package was delivered but with a lot of anguish on my part ($150). I thanked the rep for the investigation but…you know the real story.
Response from EROMMYMay 14, 2026
We apologize for any inconvenience this may have caused. Please be advised that when a package is misdelivered, we do need confirmation from the courier company that they are unable to re-route the package to your address before we can issue a replacement. We will improve this process in the future and will do our best to send buyers the parts they need as quickly as possible.
Mollie
The pergola I purchased said it was 10x8. It is really two separate 5x8 units. They do not connect leaving a gap on the top. The photo of the pergola on the website did not show this. It also did not show shelves which are for a barbeque pergola.
Response from EROMMYMay 11, 2026
Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.