EROMMYReviews of erommy.com

Response from EROMMYOct 26, 2026

We apologize for any inconvenience this may have caused.  Could you please tell us which platform you placed your order on and send us a screenshot of your order? You can send this information to our customer service email at [email protected].

Response from EROMMYOct 26, 2026

Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We have reviewed the email correspondence, and our relevant staff have already processed a full refund for you. Note: Processing times for financial institutions may vary and funds may not be available an additional 3-5 business days. Some payment methods may take longer to process than others.

Response from EROMMYOct 22, 2026

We apologize for any inconvenience this may have caused. From the photos you sent, we can see that the canopy has been installed incorrectly — the edge that should be on the side has been placed at the front entrance. We suggest you adjust the orientation of the canopy.

Response from EROMMYOct 19, 2026

Thanks for reaching out to us regarding this important issue. Would you please send us a photo of the box that you received (with the product number visible)? As soon as we receive the information requested here, we'll be able to work towards a resolution for you right away. Thanks for your cooperation and patience with us.

Response from EROMMYOct 9, 2026

Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.

Response from EROMMYOct 9, 2026

First and foremost, we want to sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand your frustration with the lack of communication and delay in receiving your backdrop. We have reviewed your order. Your parts will be shipped out this week. Please don’t worry. We have shared your experience with our phone support team and asked them to improve the efficiency of handling calls. Once again, we apologize for any confusion or inconvenience caused, and we greatly appreciate your patience as we work to resolve this.

Response from EROMMYSep 28, 2026

We apologize for any inconvenience this may have caused. Please be advised that we do sell parts as long as they are in stock. We have reviewed our email records and could not find any request from you to purchase parts. Could you please let us know which part you would like to purchase? You can send the details to our customer service email at [email protected]. Please rest assured that we are committed to resolving this matter to your satisfaction.

Response from EROMMYSep 28, 2026

We apologize for any inconvenience this may have caused. We noticed that your order was placed through Bed Bath & Beyond. We have forwarded your review to the relevant staff, and they will contact you as soon as possible to resolve the product issue. Thank you again for bringing this to our attention — we’re here to help and make things right.