EROMMYReviews of erommy.com

I've purchased furniture from this brand several times and I'm always beyond impressed. The quality is outstanding, the designs are beautiful, and everything feels so well-made and durable. Their customer service is equally amazing—friendly, helpful, and quick to respond. Every piece I’ve ordered has been worth every penny. Highly recommend without hesitation!

We purchased a grill gazebo 6 by 10 order # 112-8413472-0789805 We started putting it together and got half way done and the one part was missing a rivet piece which we are in stand still mode with out part so contacted them personally and they are aware of it they said some one would contact us by email with in 24 hours It’s been more than 24 hours and no response We do like the product but unhappy with the quality of service Please have someone contact us asap

I purchased a 10x13 gazebo. The unit ids well built and I was pleased with its construction. I did have multiple pieces that were bent or had damage to the coating though they were well packed. It was obvious to me that the damage occurred prior to shipping. The supplier insisted that it was damage that occurred during transportation and stated I should have purchased shipping coverage. This seemed like a poor way to do business. You may a fair value for the product that claimed free shipping. To be just include this option in price of product. The instructions were pictures which is ok. However I ran into a problem putting on some roof panels which required dismantling and doing a layer step: first. Instructions state that assembly requites four people. I see a need for no more than two. This 74 year actually did the whole project by myself. This did require some creative thinking! Putting on the roof main support and roofing would have been much easier with a second person

I’m trying to get in contact for a fire retardant certificate for a 20x30 tent I bought Order number from Amazon 113-6126203-9162617 and your phone doesn’t work I sent two emails this is the worst customer service ever !

This company is horrible! Please be aware. I purchased an outdoor patio table and chairs from Bed, Bath and Beyond in the middle of March. Erommy is the Warranty Company! The Patio set is "supposed to be weather resistance!" Here is the description: Weather Durability & Low Maintenance
Crafted with powder-coated iron frames and rust-proof screw caps, this patio dining set is built to withstand sun, rain, and wind. Its weather-resistant design ensures long-lasting use with minimal upkeep, making it perfect for any outdoor space. This entire thing has been a Nightmare. The table came with 2 big dents. The assembly was so difficult for my husband and a friend. It took them 5 hours to assemble the table and chairs. Bed, Bath and Beyond we're not willing to take the set back and only gave us $50 for the dents. It took me 2 weeks of stress and calling daily to get that. Three weeks ago the patio set started to rust!!! Now there is rust everywhere and a over our patio. I contacted BBB and they told me I have to contact EROMMY because they are the Warranty Co. I have been calling them for 2 weeks! They have and Auto voice saying to call back during business hours and it cuts off. There is NO option to leave a message. 2 days ago I received a call from Anne who said she was only the receptionist taking the information and said we would get an email that day from the person that handles it. Keep in mind that I was never able to leave a message so they obviously got my number from caller ID! Of course no one has contacted us! I keep calling and calling. I am really surprised that Bed, Bath and Beyond would sell this pice of garbage than not make this right. I am going to file complaints with the Attorney General's office in California, with the CEO's of BOTH companies and send the story to the local news station and try to get the word out all over social media. I am NOT going to stop until they do the right thing and take this piece of garbage back! Oh, one or thing, there are a lot is people that are having the same issues so possibly a Class Action lawsuit if my issue is NOT resolved! Don't buy Anything from this company. I feel like the whole thing is a scam! I am done with BBB! The use to be a good company but not anymore! Our order number is #452475904. I will do another review after BBB contacts me! UPDATE June 24 on Erommy. Erommy was very quick to respond to our review on June 20th but have done NOTHING to help. As you see they said this matter was being sent to Bed, Bath and Beyond to escalate this matter. IT IS NOW THE 4TH DAY AND NO ONE HAS CONTACTED US!!! I think Erommy responds quickly to NEGATIVE reviews but does nothing to honor their warranty! The RUST from the piece of junk outdoor table and chairs is ruining our patio!!! We were willing to wait and see what Erommy was going to do to make this right but apparently NOTHING just by lack of response. Today I will begin the process of sending complaints to everyone we mentioned in our original review. DON'T be fooled by their quick response to the negative reviews because nothing is being done to help! We are seniors living on a fixed income so spending $500 on an outdoor patio set was a big deal! They are SCAM Artist!!!! June 25th Here is the update to my complaint. I recieved this email this morning from Customer Service Rep by the name of Mia at Bed, Bath and Beyond: I'm writing today about your Patio Dining Set, Outdoor Dining Table and Chairs Set with textile chairs, Adjustable Umbrella Hole for Garden, Backyard Option: 7 Piece—Blue-Swivel. I understand that no apologies can compensate for the inconvenience of this issue. However, please know that since we already provided you a partial refund and you agreed to have it, we will cancel the replacement order. I'm sorry to inform you that e can no longer have the option to process any request as the item is already outside the return timeframe. This is really unbelievably! They NEVER gave me a partial refund. They gave me $50 because the brand new table had 2 dents in it when it was delivered. They can't be allowed to treat consumers this way! I have begun the Complaint process to the CEO's, Attorney General's office,local media and negative reviews everywhere! No wonder BBB filed bankruptcy! I will still keep posting the the responses I receive. If you have had similar issues please post them. I also plan to contact my attorney about beginning a Class Action Lawsuit! UPDATE ON 6/30 Since my last update on 6/25 I have received 2 more emails from BBB telling me to submit a claim with Erommy! Erommy send me back to BBB. I have discovered so many negative complaints to BBB everywhere on line. The most complaints are on Consumers Affairs website. The are 822 negative reviews about deceptive practices. Very serious abuse! The CEO of BBB is Marcus Lemonis. I am taking my case to the US Attorney.

Please stay away from this company. They never answer calls, it always goes to voicemail and don’t respond to emails. They sent me defective parts and I paid so much for the shades which are of no use now. Very dissapointed

Missing parts

Don’t buy Stay away It’s a scammer Don’t waste your money I usually don’t review like this, only this store made me have to review badly so customers don’t get scam. Please stay away. Look like they would reply back here and sound really nice but the truth is they are not. They took your money and don’t care about customers satisfaction. I would report to BBB for this company. I lost my money and learned my lesson and I don’t want others to suffer like me please please don’t buy from them. Stay away.