EROMMYReviews of erommy.com

Very fast ship. Excellent price!

Shipping box was destroyed . I have not done an inventory on parts yet . It is too early to be reviewing your product . I might not build canopy gazebo for some time. I might not use until labor day timeframe . . I was very disturbed when I saw name of actual company receiving the money on my bill .i thought this was an American made product but it is actually a Chinese company . You did a good job hiding that fact up until paymdmt .

I ordered a $3k+ gazebo via Amazon. All of the boxes arrived, albeit with many damaged or bent parts. The person I paid to assemble it pushed through and straightened what he could to assemble most of it. However, he is missing a piece to the door, and the rest of it cannot be assembled, so my gazebo doesn't have all its doors. Unfortunately, we are at a dead stop if we don't get the missing piece, and EROMMY has NOT responded to my emails, and their phone just hangs up over and over, and over. EXTREMELY disappointed. I, like most of you, looked at the reviews here after the fact because I trusted Amazon. UPDATE: After about a month of correspondence and waiting, I was finally sent the part and screws I requested to complete my gazebo. So, I am changing my rating from 2 stars to 4.

We just finished installing and it looks great

Chairs are uncomfortable and don’t leave enough room for your legs between back to knee. Yuk

Worst customer service I have ever had. Ordered a 12x20 screened in room for our back deck direct from Erommys website. Boxes arrived in about 6 days via FedEx, which was a quick turnaround, however, I am not joking when I tell you that EVERY single box looked as though they had been thrown off a cliff before being loaded. All boxes were dented, bashed in, torn, and some were opened entirely. Opened them to discover 3 of the screens broken entirely, bent poles, etc. Turns out that was the least of the problems. Only 9 of the 10 boxes have shown up. Contractors were scheduled to build the room, and we paid them to come out and do basically nothing for two days. The missing box contains four of the panels, and you can't build until you have those pieces. We have called Erommy at least 30 times. You can get through to an actual human about one out of ten calls. When you do reach someone, the stock answer is that they will elevate to management, and someone will call us back. After having that promise made at least 4 times, we have still never received a call or a response to an email. To add insult to injury, we paid an additional $400 for "shipping insurance". At this point, I assume that the sham insurance company is just a cover that is owned by Erommy. They have so far sent back two canned responses in answer to over 50 email we have sent them. I have spent two weeks with the boxes sitting in my garage. This was supposed to be a gift for my wifes birthday, but has turned out to be a $5500 scam. We have now contacted our attorney, the Illinois Attorney General, and the BBB. Stay as far away from these people as you possibly can. UPDATE: 7/2/25 The shipping insurance people just sent an email that box #7 is out of stock and must be transferred in from another country. The expected wait time for shipping is at least 2 MONTHS!! So they sold us a product (and shipped 90% of it) that they knowingly didn't even have. I am at a loss as to what to do now. The parts that came are already assembled in my garage. Once again last night I was promised a call back from a manager, which once again has not happened. BUYER BEWARE: When you do reach a person on the phone, all they can do is tell you they will escalate to management and someone will contact you. If you ask to be transferred, the answer is that "our phone system is not set up that way". If you ask for a direct number to management, they "are not permitted" to give it out. And to whomever is responding below from Erommy, my order # is EY636154 and it was ordered directly from your website. Of course, you already have this from the dozens of emails we have already sent you, so I'm not sure why you are asking for it again since you will not respond anyway. ***UPDATE 7/28/25**** Finally got the box of missing parts about two weeks ago. Contractor was not able to come out until today. AND PARTS ARE STILL MISSING! What an absolute joke this company is. DO NOT BUY ANYTHING FROM THESE PEOPLE!!!!

In complete disgust with this company..missing pieces, have been assured for more than 6 weeks they are coming. The product is beautiful, albeit slight dents upon arrival, but USELESS with missing roof panels! We are now midsummer with zero resolution and MANY interactions with still no confirmation of a ship date for parts THEY left out of packaging. Update July 11, 2025 Finally received my replacement panels... all bent mid panel and damaged corners.... won't fit into tracks...spiteful response to my persistence in insisting they expedite my shipment as I've been waiting since mid May. Now no one answers the phones...how convenient.

I received 3 of 4 boxes, and it took another few days to get the 4th box. The boxes were NOT damaged during shipping. I had multiple pieces that were damaged inside the box, and missing curtains and bug screen for the 10x13 gazebo. I tried calling, but it went straight to voicemail. Finally got a person on my 5th try during their supposed open hours. She said she was only the secretary and couldn't help me. After multiple emails, they still have not helped me out to get replacement parts. They said if I kept the damaged parts without sending new ones, they would offer me a discount. One roof panel was badly damaged and hard to install properly, and a main cross beam that holds the legs together was dented. At this point, I will contact my credit card company to submit a claim against Erommy. Stay away from this company. Once they have your money, they refuse to help with any issues.