EROMMYReviews of erommy.com

Love the gazebo. It is a great product for the price. The gazebo was fairly easy to assemble over a course of 2 and half days with just my wife and I

Delivered when scheduled. Item exactly as described, easy to assemble, just time consuming. Seams to be very sturdy. Product is exactly what we had been looking for.

Good price fast delivery

For my granddaughter and to see her face after it was assembled. Priceless

Unfortunately, more trouble than benefit buying from Erommy! Several boxes came damaged and one of the screens was broken upon arrival. They tried to have me fix it myself with a series of complex steps involving taking internal components apart all while not refunding any money. I finally talked them into a replacement screen, which took 4 months to arrive. Now, 13 months after receiving the pergola, the screen that had to be replaced is now not working. They’re completely ghosting my calls and emails. I just want them to warranty the part that is NOT 1 year old/past the warranty date. They do not stand behind their products or provide quality customer service. Don’t buy Erommy! Update: As you can see from their response, Erommy said they are working hard to offer a replacement but it was just for good publicity. I emailed them again and referenced their trusted pilot response and was told “We are sorry that your order has passed our 1 year manufacturer warranty. We would like to help you but sorry that our system cannot do any refund or replacement under the circumstance. Sincerely, Lumi“ This company sucks!

The tent was sturdier than I was expecting and was easy to set up. There was a problem with one of the pipes but was replaced upon request.

Received damaged/defective parts that don’t fit when putting together. Emailed customer service and they told me to email the shipping insurance company but the issue isn't shipping damage. They sent me pieces that don't fit together.

11 parts were missing