EROMMYReviews of erommy.com

Response from EROMMYJul 16, 2025

We are sorry to hear that the item you received is missing parts. We would like to send out replacement part to you. Can you please refer to the part list and tell us the part code that you need replaced? Part – We will forward it to our warehouse team to ensure the correct replacement parts are sent out to you.

Response from EROMMYJul 16, 2025

Thanks for reaching out to us regarding this important issue. Would you please send us a photo of the box that you received (with the product number visible)? In addition, we will also need a photo of the product that we shipped you. As soon as we receive the information requested here, we'll be able to work towards a resolution for you right away. You can email photos to our customer service: [email protected].

Response from EROMMYJul 16, 2025

We noticed in your email that fedex delivered your order to your neighbor's garage, and we have forwarded your experience to fedex asking them to take this seriously. If it's convenient for you, how about we offer you partial compensation for picking up your order from your neighbor's home? We apologize for any inconvenience this may have caused. Please feel free to contact us if you have any questions.

Response from EROMMYJul 16, 2025

We apologize for any inconvenience this may have caused. We have forwarded your feedback to the product design and production departments and asked them to improve the quality of the product to give customers a better experience.

Response from EROMMYJul 10, 2025

We apologize for any inconvenience this may have caused. Please know that our website states that the base is not included with the umbrella, the base needs to be purchased separately. Please feel free to contact us if you have any questions.