EROMMYReviews of erommy.com

May 27th I purchased a 20x10 with remote controlled shades and LED lights. I was so excited to get this pergola because it was going to solve all of my outdoor needs. Well that didn’t happen! In the beginning everything seemed great. I ordered shipping protection ($113.53) to protect my costly investment and felt good about the communication as the product traveled from Canada to Texas (later learned once problems arose this was an overseas company). The pergola was scheduled for delivery on June 6th but was delivered June 9th without issue, no missing boxes (7 or 8 total boxes) no dismantled boxes, everything looked good. As we put the product together over a couple of days we noticed the wiring was labeled wrong from the directions. It listed some numbers that we didn’t have. Tried to work the controllers to have the shades come down and NOTHING! Controller one wouldn’t allow the shades to come down nor the LED lights to work. Controller two allowed the lights to come on but not the shades. As we kept trying to troubleshoot with EROMMY via email and we sent videos to show what our problems were, they were very responsive and helpful in the beginning with troubleshooting. Later when I let them know that shade 7 dropped halfway down on its own, then became stuck, communication changed (lessened; I felt ghosted). I made calls and sent messages on instagram and their service department. After a few days of going back and forth with the EROMMY service department, shade 7 fell down completely. At this point I’ve had numerous calls and emails with EROMMY. To no avail no resolution. Currently I keep getting emails from them about being patience and understanding and videos that aren’t helpful. It’s been almost two months and I am pissed! I wanted to have this pergola up and running by July 4th! EROMMY keeps saying the factory is sending the “accessories” out but nothing has happened. They lied and said it should go out after 7/2/25 I reached out to get confirmation and no response. I left another message on instagram and miraculously got a reply back from the service team but still no tracking info. In their message yesterday still blaming the factory as the ones to send the replacements that were supposed to already be delivered. I am a very understanding person but this is ridiculous! I paid thousands for this faulty product and I feel like I am getting the runaround and scammed. Lastly, they had the nerve in their email yesterday to offer me $100 “as additional compensation”! That doesn’t even cover the $113.53 in shipping protection; WTH I paid $6000! I want my money back and DO NOT RECOMMEND EROMMY!

I am very unhappy with the recent purchase since I've ordered 12X12 Heavy Duty Gazebo with Ventilated Galvanized Steel Roof SKU: EY-ZHG-018MS but instead they sent me the cheap one, 12 x 12 FT Modern Gazebo with Double Roof and Enhanced Drainage System, SKU: EY-ZHG-153MS. The quality of gazebo is horrible, no cover plates for the columns, and there are huge gaps between the parts of the assembled roof. Called EROMMY customer support, no reimbursement, no follow ups from the managers for 4 days. Filing official complain with BBB and CA consumer protection.

bought 10x12 gazebo last august arived late in sept. too late in year to put up. opened boxes this spring multiple missing parts and no instructions no hardware, downloaded parts list . erommy at first said send list missing parts did inventory found parts actually besides missing some were from different product. multiple emais sent now they just refuse to respond by email or phone. dont buy ever from this company. scammers and not proffessional UPDATE-despite asking where i bought it. sent link to there own order page with my order they still do nothing---no response . stay away. BAD COMPANY nse

Terrible Experience – Defective Parts & Zero Customer Support Target (Order #91200259 1224837 A week ago , We made a high-value purchase of a sunroof system from Erommy and were extremely disappointed with both the product and the customer service. The package arrived with defective parts, and when we reached out for a replacement, we received no response from their support team. Our installation is completely on hold, and we’re now stuck with heavy, unassembled pieces that we’re being forced to repack and return — something we didn’t want to do, but we have no choice due to their lack of communication. To make matters worse, the customer service representative we managed to speak with admitted she couldn’t help and said that all issues had to be handled by email. We followed instructions and emailed the service department multiple times, but again, no response. We’re now running out of our 30-day return window, and Erommy’s silence is pushing us toward a full return, despite all the effort and time already spent. This has been a nightmare. We feel like a rolling stone with zero support, a bad delivery, and even worse customer care.

We really like the chairs. Were pretty easy to put together, just lay out your parts and label them on a piece of paper to find faster. If the phone number disconnects, just send a chat or email and they will get hold of you soon.

Great quality for the price and well labeled to be able to put together.

I love my new chair!! It shipped do fast, its so comfortable & I'm so happy with my purchase!

The tent is beautiful! It is sturdy and good quality. Delivery was quick. We are very happy with the product.