EROMMYReviews of erommy.com

We received our pergola with a bracket with misaligned holes. It was our last bracket and they insisted that it was the installation error. Eventually a month later with multiple emails going back and forth trying to convince them that it was not an installation error with pictures of evidence , they gave us a new bracket and it fit. Then our sliding screens started to break. They sent us a video on how to replace a part within the screen. After we opened the item, the plastic pieces were shattered. We don't know what's going on with the other screens but we have little faith that they will be working for a very long. We are reluctant to get the extended warranty because it takes months before they address the problem. Do not buy this product.

Placed my first order and haven’t heard anything or received anything. Attempted to email support no reponse - 7 days Got a call from delivery company stating that delivery would be another 2-7 days - we will see

Beware. We had 6 damaged parts, no cover caps for the posts, and now we’re stuck because customer service for Erommy is non-existent. They always respond that they will work to resolve things but never do. They’ll promise an email over and over that doesn’t come. If your order arrives with everything intact, consider yourself very lucky. I would look elsewhere for patio products or you’re in for a huge hassle with no resolution in sight.

I purchased a gazebo from their website. It was delivered fine put together no problem. We used it for one summer covered it in the winter. This is our second summer with our gazebo. Seven of the top panels are completely bowed. I contacted. Erromy customer service to express that the top panels were completely bowed only after one full summer of use as this was not a cheap purchase, and I had fully expected it to last for more than one summer.. They stated our warranty is only good for one year pretty much too bad for you. I would be cautious of purchasing anything from this website as their gazebos obviously will not last for that long.

Poor customer service. It states they are open from 10-7 PST If you call their message service says call during business hours. Which I've done for over 2 weeks. No one Will Ever Answer the Phone. I still have missing parts. cannot get a response from anyone. I guess i need to file a claim with American Express. I did receive a response to contact their customer service, and they will resolve the issue. Let see, I have sent 15 emails with everything they have requested. Nothing has been resolved. I have called at least 10 times and sent them everything they have requested. NOTHING HAS BEEN DONE. The last time i looked actions speak louder than words.

Order number EY635437 I don’t think this is a legitimate company. Buyer beware. No customer support. Phone number doesn’t work and they don’t have an email that responds within a week. I’ve been waiting for a missing part for two months, now I have to find a lawyer. 34% of there clients give them a one star review. Perhaps they’ll respond to this message long before they actually contact me. Click on the tracking number! You will see it has not been delivered. It is a missing package. Once again, curious customer service.

I ordered a 10x12 Pergola (Order No. EY637031) that I received o 7/3/25. Quality is so-so - I expected more metal and less plastic, but is overall a nice product. Unfortunately, it came with parts missing. First, it was a feat just to reach a person at customer service until I finally figured out if you call after 4pm EST you magically reach someone. Not that this did much good. In every call I was informed by the "customer service receptionist" how she could not help me, but she sent a message to the service team and they would email. Surprise! I did not get any email. I then asked to talk to a manager, but no luck there. Again, she advised she is just a customer service receptionist so all she could do is email the management team. With not receiving an email or call from management, I called back and was told an email was sent to management and they acknowledged receipt of the message and said they would be contacting me, but they didn't say when. In addition to all of these calls I have sent multiple emails. I have provided my order number, a list of the missing parts with their part numbers and my phone number for a preferred call back in addition to an email confirmation. Nothing but crickets. 2 weeks and I still don't have a quarter of the louvers and none of the corner support brackets ("foot tube packages"). I have one louver with a dent, but it's not worth the added torture of asking for a replacement part given it still does what it's meant to do. I would NEVER recommend ordering from these folks. I will be kind and patient for 1 more week. After that, formal complaints to the BBB and any other CA agencies will be made. This is just ridiculous!

I purchased a gazebo on June 23. Everything was delivered by the end of June. However, there was a piece of roofing that was damaged, it had punctures through it. I reached out to customer service and, at first, was impressed. They responded saying that they would send new parts, to just let them know what was damaged. I responded and let them know what piece we needed. She emailed on 7/6 saying that she was notifying the warehouse staff to send me the piece and that I could reach back out in a “few” days for tracking information. I sent an email on the 10th, and another on the 16th and have received no response and no package with the replacement piece.