Manuel
Delivery of time couple dentes on…
Delivery of time couple dentes on frame, overall am okay thank you

Explore our range of products including gazebos, pergolas, patio furniture, camping and more: experience premium quality and unbeatable prices. Enjoy the convenience of free shipping and hassle returns in EROMMY. Shop Gazebos Shop Pergolas Shop Saunas Shop Fireplaces Shop Carports Shop Furnitures
EROMMY (erommy.com) has 597 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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597 approved reviews, newest moderated first
Manuel
Delivery of time couple dentes on frame, overall am okay thank you
Kim
Chairs are nice with the exception of some of the legs are a little uneven
Response from EROMMYNov 18, 2025
Thank you for contacting us. I am so sorry to hear that your item arrived less than perfect. I can see how this could be frustrating! If you can please provide images of the defect we will need this for our quality control department. You may send it to our customer service email at [email protected]. Upon receiving the images we will get back to you with a resolution. Thank you for your patience and cooperation in this matter.
Richard
Easy transaction. Quick delivery. Very satisfied.
Leigh
Arrived in a timely manner and looks great in our backyard.
jackie S.
Please just don’t do it! The product will arrive damaged and they will promise you replacement parts that will never arrive. I have had the worst experience with the product and customer service. Please save your money and purchase elsewhere. It’s been my biggest regret!
Response from EROMMYNov 18, 2025
We apologize for any inconvenience this may have caused. Please be advised that we have always been actively addressing product issues for every customer. Could you please tell us which platform you placed your order on and send us your order number? You may send it to our customer service email address: [email protected]. We appreciate your cooperation and patience in this matter.
Heather
Most of the boxes arrived with no damages. All pcs and parts were there. Customer service was good when contacting just took a day to get back each time I had to contact them. Would purchase again.
Gwynn W.
We erected my Erommy 12' x 12' Gazebo this past weekend and it's a great product. Just as well though that had a good friend from the construction business was helping me as the instructions were sparse to say the least ! A few of the roof parts were damaged ( please double check before shipping - had obviously been dropped in packaging or shipping stages and needed to be 'straightened' at least before fitting and some of the instructions were misleading and actually worked better when ignored and we continued without them ! A great quality product which would be even more successful if these details were attended to before shipping. Love the finished product !
Response from EROMMYNov 10, 2025
Thanks for the proposal. We will further improve the product packaging and instruction manual based on your suggestions to provide customers with a better experience.
R G.
It all went great other than a couple of bent pieces. Part a corner posts. I sent you pictures and hope they will be replaced.
Response from EROMMYNov 10, 2025
We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.