EntirelyPetsReviews of entirelypets.com

I have ordered collars from them in the past with no problems but lately their customer service has been terrible.The first two collars I ordered this year I hadn't heard from them in almost a month since I had ordered the collars so I was checking to make sure there was not any problems with my card.The woman on the other end yelled at me and told me I had a attitude and that it was only 7:30 in the morning okay I did not feel I had a attitude but finally got my collars.Today I get a package in the mail with a collar I didn't order.I look at my bank acct and they charged me on march 22.So I call the company explain what has happened and she once again tells me I have a attitude and tells me she can not help me with out a customer order once again I explain I didn't order it she tells me to look for the invoice in the package I tell her there is none.She accuses me of lying.I ask to talk to a manager 3 times because she keeps telling she can not help me.i finally gave up and called my bank.I don't think I will be ordering with them any more.

We ordered 2 6mo supplies of flea and tick meds, treats etc. Around a 300$ order. Was advertised to ship in 3-4 business days, after a week with no shipping info we tried to call them repeatedly, on hold for over an hour with no one answering, left message to get a call back and 2 days later still no call back. Used online facebook chat to finally reach someone. Told them anything that hadn't shipped already to refund, after a few days they did finally refund it. Then around a month later they ship the product out and bill me for it. Had to cancel credit card and file fraud alert with bank, BBB and Attorney general of CA. Meanwhile contacted them again about returning this product and again, no answer.

The order came right in time. I’m quite satisfied with the purchase. Will definitely order again from EntirelyPets.

Absolutely awful. I made a purchase on February 15 with 6-8 day shipping. I heard nothing and received no shipping notification. When I went back to the website to check on the status of my order it said that no account existed with my email. I sent an email to their customer support on March 3rd and again on March 6th asking for a refund, and received no response either time. I submitted a claim via my payment method on March 20 to get a refund...then all of a sudden more than a month later on March 22 I received an email that my order had shipped. Curious. I wouldn't recommend this website to anyone. I ended up getting the product I needed from my vet while I waited.

I'm happy with the products, but a total fail on customer service. I emailed three times regarding a billing question and not once got a response. Took four days from the time they printed my shipping label to be actually taken to the post office. Could live with that, but no response after three emails is a deal breaker. Especially concerning 15% discount not applied to a moderately pricey purchase for a po' folk like me. Will shop elsewhere from now on.

This place is a joke over 1 mo and still no meds called 3 times the last guy was rude as hell told me they sent me a email in March 18th saying my meds were back ordered I never received any email on the 18th but I did receive a email on the 19th saying my meds will be shipped today or tomorrow I won't be doing any business here I hope this helps you on making a decision.... yes the prices are good but what's the point if you don't get meds meanwhile your dog is getting worse and worse

Only received half my purchase, but they charged me for the whole thing. I called twice, they apparently processed a refund (twice) and I still haven't received anything a month later.

This company is great, until you need customer support and then they are horrible. They shipped me a product they told me they didn't have in stock; when I contacted them to return it within the return window, they said it would be subject to a 20% restocking fee and that a return shipping label was on the way. I waited 3 weeks for my return shipping label while maintaining contact with the company weekly, and they kept telling me that someone had emailed me the shipping label. I ended up just disputing the charge on my credit card, and during this process, they just sent me ANOTHER order.