EntirelyPetsReviews of entirelypets.com

I placed an order with Entirely Pets on May 11th. The next day I received an email from them stating the item was out of stock. It is now July 2nd and I finally got my money back. Not sure if they have inventory and/or administrative problems but in any case this is not acceptable.

This company is a money trap. We used them for a while for heart worm preventative medicine for our dog. The problem is when you want to make changes or cancel the reoccurring prescription. You can only do this via phone and it is practically impossible to get in contact with anyone. Finally got my auto ship cancelled going forward.

This site has generally good prices. But my last order was out of stock. I tried to cancel my order but they didn't receive my msg and shipped the order later, after I'd already ordered it from a different seller. Now I have 2 huge bags of dog food which will last me 6 months. When I called customer service they argued that I was responsible for the issue. Rather than trying to make me feel that they listened to me. They did nothing to make things right.

Ordered a prescription & chose autoship. There was no confirmation for autoship on the website which I thought was odd. When it was nearing the time for the next shipment I checked on their website and it said autoship online was not working so I could not see if I actually had autoship. Had to take the time to call. The representative did not seem to know what to do. I wanted to know when the "autoship" was supposed to ship, bill, how much it was. She said yes you have autoship. I had to ask again, WHEN and how much is it. Because I bought the 1st product with promotion discounts I was told she had no idea how much the next shipment would be. I said I can't buy a product if I don't know what you are charging. She then said she'd do a fake order to see. She came up with an amount and said it was Free shipping. She was supposed to adjust my autoship to new dates of every 4 months. I got the invoice confirmation and they charged me shipping. Had to make another call the next day about that. This person told me that it wasn't free because I asked for priority shipping. I said that I did not ask for priority, the gal yesterday said it would be free. She said for autoships they copy the 1st order and ship with the same shipping method. I told her the other gal told me it was free shipping so we didn't talk anymore about shipping after that and I wasn't told about any copying from the first order etc so I was surprised to find shipping charges. My June ship date was supposed to be moved up to May with the first gal but she never adjusted the ship dates so on their records they had a shipment already sent for 4/29, then scheduled again for May 17th and again on June 17th instead of every 4 months as requested. Finally got that squared away with the 2nd gal but we'll see. Not sure it's worth the lower cost for the hassle. I asked where they were located and she said California. I asked where in CA and she said the Bay Area. I said the Bay Area is pretty big ,,, Finally she said Union City....

I've been ordering from Entirely Pets for years, but they have definitely gone downhill lately. In September my auto ship order was one pill short and they said my account would be credited. However, it never was. In November, the same auto ship order was never filled, so I called after three weeks and they sent the order out right away. In December, I placed an order that was weight specific and they shipped out medication that is for heavier dogs than mine. I spoke to customer service and they forwarded my call to a manager who said he would get back with me in 15-20 minutes. After two hours of waiting, I called back and spoke with the original rep who passed on a message from the manager saying that I would be issued a return label by email the next day. That was four days ago and no email. The only good thing about this site is that they do have good prices if you can actually get what you order. They used to be much more reliable, but lately they suck bigger than a Hoover.

This stuff didn't work as well as I expected, My dog was still scratching with fleas

My order was delivered fine. The problem is two hours after ordering my debit card was compromised. Someone tried to use it at craft furniture store, twenty minutes from entirely pets and then again in Berkeley CA. It's a major inconvenience when you have to stop a debit card because of this.

I ordered prescription allergy medication for my dog. I never received it. They only response was to check with my postal service. The post office does not follow up on prescription medications. So Entirely Pets will do nothing.