Lancefunko
This company is horrible with pre…
This company is horrible with pre orders!! They change/delay the availability date several times even when product is readily available everywhere. Then when your product is finally available they charge your card they then take WEEKS to get your item to you!! Pretty miserable experience most of the time with EE. Very disappointing. You can always contact them so they can finally respond like in a week and a half with some generic email response.
Response from Entertainment EarthFeb 19, 2021
Hello there, thanks for reaching out. The manufacturer of the merchandise ultimately determines when the item will be delivered to us, and the information we post to our website comes to us directly from the manufacturers. We post the ETA in good faith that they will be able to make deliveries based on their given estimates. Unfortunately, unforeseen issues can arise during the production and distribution of pre-ordered. Manufacturers do not share with us the reasons for delays, so we cannot predict when or if any delays will occur, or how long the delay will last. If there was something that Entertainment Earth could do to influence the speed with which manufacturers deliver their merchandise, we would certainly press them on these issues. Manufacturers however, do not accept input from retailers. Their timelines are based on their own internal needs. Additionally, many shipping carriers are still experiencing delays in processing and delivery due to unprecedented volumes from the holidays and COVID safety restrictions. As a result, you may experience gaps and delays in tracking event updates and delays in transit time. We are sorry for any inconvenience this causes. Please rest assured the carriers are working hard to close these gaps and bring us back to the standard transit time. If there is anything we can do to further assist you, please don’t hesitate to reach out. Client Services can be reached by phone at 818-255-0095 Mon-Friday, 7am to 6pm PST. Thank you, Sam