Entertainment EarthReviews of entertainmentearth.com

I had an issue with a factory flaw in a sealed, blind, Funko product. Donald was able to provide me with exactly what I needed and was extremely helpful and friendly throughout the entire process. I have had to do returns before due to shipping conditions, but nothing with complicated details. I am very grateful that Donald was able help me out.

Donald was great. I had order a set of four figures and they give me three and a duplicate of one instead of 4 different ones. Donald was great and very helpful on getting the problem resolved.

Great experience! I was having delay issues concerning my order and reached out to address the issue. Donald quickly put my concerns at ease. Thank you so much, I will definitely continue to do business with Entertainment Earth.

Going on 3 months after a 3 item rather expensive order, no items have arrived, no shipping notice was sent, no updates on order. I can’t even get through to customer service. I’m not convinced they actually have physical products. I think they just take your money and hope you’ll forget about it. Don’t buy from here.

Let's talk about Donald! Seriously nice guy! I called asking about an order and he was super nice and able to expedite my order to shipping status. Expecting a notification change in 24 hours! Seriously great customer service. Thankful I was able to talk to him! Thanks again Donald! I'll be ordering from EE in the future for sure!

I ordered inventory from the wholesale dep. Upon trying to cancel the order immediately after cancellation they said there would be a 15 percent restocking fee. This amounted to $2300 for the wholesale order I placed. The inventory was not even pulled from the shelf. There was fine print on the multiple documents that I signed that said that there is a 15% restocking fee. I admit I did not see the fine print. This is however a predatory business practice that makes no sense at all. I was penalized for an order cancellation even though they did not even process my order. Very unfair. My account rep was unaccommodating even when I offered to order other inventory and take an account credit.

I placed an order last summer for the Funko Pop Dc Heros Breast cancer research figures. Every one of the 4 had at least one issue. I have received good customer service before on the other issues, however Donald gave me the most outstanding customer service I have ever received. Not only did he fix the issue promptly he made me feel like more than "just a customer". As long as Donald is employed at EE, you'll always have this customer.

I ordered two walls hanging scrabble boards, but decided that I only needed one. My order was not eligible for cancelation. I called and spoke to Donald who provided me with a free return shipping label for whenever I received the boards in the mail!