Entertainment EarthReviews of entertainmentearth.com

Accidentally placed an order with an old address. Donald was able to request a cancellation and even offered to follow up with me to make sure everything goes smoothly. I've been a fan of Entertainment Earth for a long time but the customer service makes me love them even more.

Donald is a great guy to deal with. Solved my problem and then some. Will continue to order from here because of him.

I spoke to Donald and told him about how my package was returned due to an accidental forward on my address. He was very helpful and prompt to resend out my package after verifying my address. I’m very thankful for such an easy process and a friendly customer rep. I have another order pending and I will be ordering from here again soon. Thank you!

Donald was extremely helpful when i called in regarding an online purchase and how i was charged shipping even though i was over the required amount to receive the free shipping promotion and he didnt do like some company service reps do and try to throw everything on the customer because when i explained the issue and he pulled my account and we spoke he was very quick to point out what happened and that it was a mistake on their end that should not have happened but did and made sure that the shipping amount i was charged was credited to my account so it would go towards my very next item that shipped. With me being on a fixed monthly income it did worry me to start with but he was quick to make sure all the facts were in order and explained everything to me and made sure i understand and he did so in a way that made me feel like we were on the same level whereas, again, some service reps talk down to you in explaining but Donald did not and on top of all if it he was very nice, helpful and got the issue resolved within a matter of minutes. Thank you Donald i do appriacate all your time and help with this matter it does help a lot!

No better place to buy your collectibles. Greater selection of items, and I love Funko Pops! I had to call in to their support to change the addresses on my backorders, and had the pleasure of speaking to Donald T.; he resolved everything, is very knowledgeable, and helped ease the anxiety I was feeling about potentially missing a delivery. Give these guys a visit...you won't regret it.

I had an issue with a package because of my shipping info and Donald helped me fix that so I won’t have this issue again. He also was very understanding and helping in getting my issue with my package fixed.

Donald- Thank you for helping me today. Regarding an order from back in December. Some of the items had not shipped still. and wanted to make a switch for different product. Donald made simple and easy. And that is what I was hoping for...Thank you.

Had a damaged item, and Donald helped save the day.