Entertainment Earth is a major retail and wholesale seller of Action Figures, Toys, Replicas, Collectibles, Bobble Heads, and More! From Star Wars and GI Joe, to The Simpsons and Anime. Manufacturers such as McFarlane, Sideshow, Dragon, Mattel and many more!
Entertainment Earth (entertainmentearth.com) has 555 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Children's Entertainment · Palo Alto, California
Excellent
Children's Entertainment · CASTRO VALLEY, California
Excellent
Children's Entertainment · Alpine, California
Excellent
Children's Entertainment · San Jose, California
Excellent
555 approved reviews, newest moderated first
Kyle
Had in excellent experience with Donald this afternoon. Was able to help me resolve my issue with ease and speed. Awesome service for in awesome company.
Response from Entertainment EarthAug 12, 2023
Thank you so much for your positive feedback! We're thrilled to hear that Donald was able to provide you with excellent service and resolve your issue quickly. We appreciate your support and look forward to serving you again in the future.
Tom D.
Spoke to Donald about an issue with an item. He was very helpful and explained the situation with the item. Also, after getting this survey to rate my experience I saw Donald's full name and realized I had dealt with him 1-time thru e-mail in the past on a return I had, and he was very helpful then as well.
Response from Entertainment EarthAug 12, 2023
Thank you for taking the time to leave a review! We’re happy to hear Donald was very helpful on both occasions you mentioned. Please don’t hesitate to reach out if you have any questions or concerns. Have a great day!
Mardi
I spoke with Donald this morning about an order placed in July. I was angry at first but Donald stepped up and not only took care of the situtation but was the nicest person I have spoken to at EE. I was about to just cancell the order but did not even have to get that far. I would suggest that you use Donald in any ordering needs.
Response from Entertainment EarthAug 1, 2023
Thank you for your review of Donald! We truly value our customers and strive to ensure that every interaction is a positive one. We will definitely pass along your feedback to Donald and thank you for choosing us for your toy and collectible needs!
Keith M.
Called to check on a cancellation of some items and Donald helped me cancel those items and add new ones so I could keep the free shipping promotion. Very helpful and considerate. Saved me a lot of time and headache. Thank you.
Response from Entertainment EarthAug 1, 2023
Thank you so much for taking the time to leave a review! We're glad to hear that Donald was able to assist you with your cancellation and help you take advantage of our free shipping promotion. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Edwin L.
The gentleman that I spoke with was incredibly nice and professional. I had an issue with free shipping not appearing on my order, and in a matter of seconds he had the problem rectified. This is the first time I have dealt with Entertainment Earth customer service and I could not be more pleased. He is a wonderful representative for your company!
Response from Entertainment EarthJul 27, 2023
Thanks for your review, Edwin!
Dragon D.
Donald help us with our address change and was super helpful..
Response from Entertainment EarthJul 31, 2023
Thank you so much for your kind words. It’s great that you found our team helpful in assisting with your address change. Providing excellent service is our top priority, and we're glad we could meet your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Happy collecting!
Jason L.
They lied about shipping my package out and only created a label 7 business days later because I filed a claim. Outside of that the products were great and packaged good. Wish their shipping was as good.
Response from Entertainment EarthJul 31, 2023
Thank you for your feedback. We apologize for any inconvenience caused by the delay in shipping your package. We strive to work with carriers who ship all items promptly and we will continue to work on improving our shipping process to provide a better experience for our customers. That said, we appreciate your positive comments about the quality of our products and packaging. Your satisfaction is important to us. Thank you for bringing this to our attention.
Karen V.
Recently attended San Diego Comic Con and had the pleasure of dealing with Donald behind the counter. He was extremely people oriented and exceptionally understanding. I had perhaps the best customer service of the entire con with him! Way to go Donald! Keep up the amazing work :)
Response from Entertainment EarthJul 31, 2023
Thank you so much for your review! So nice to hear that Donald provided you with exceptional customer service at San Diego ComicCon. We will definitely pass along your feedback to him and encourage him to keep up the amazing work!