Entertainment EarthReviews of entertainmentearth.com

I placed a pre-order for an item 7 months ago. It had a March release date. They notified me that the ETA was pushed back until sometime in August. In late August they charged my credit card, and the status of my online account for the order changed to "Processing". After 7 days, I called and asked why my item hasn't been shipped out yet ?.. They said that it's definitely in stock now and they're just having shipping delays. And I should call back at the end of the week, if I haven't received the tracking number. I called back later that week. The person whom I spoke to was nice, and said that he would message the shipping department to have this shipped out asap. And I would receive the shipping update/tracking notification later that night or the next day the latest. I checked my account later that evening and my account status changed again from "Processing" back to "Pre-order"!! Now with a ETA for January, 2024. I was a little bit stunned to say the least. After waiting from February, 2023 to the end of August, to be charged, and finally have my item processing, and be told by multiple people that my item was in 100% in stock. I called back the next day. They acted like it was no big deal. They didn't have any information as to why it wasn't shipped. All he said was it was canceled for some reason. And I was refunded, and they Pre-orderd it for me again. With a ETA for January. He said that I would receive an email from the person whom I spoke with previously. I never received an email with an explanation from anyone. A few days later, I canceled the order. They immediately charged my credit card again for shipping. It was for a small item that was also ordered in February. I received free shipping as part of a promotion for the full order. They are clearly incompetent and greedy. I would never do business with them again. I asked them to delete my account, but they just keep sending me spam emails. Horrible company.

Donald Tapia was very helpful and understanding individual

I had a great experience with Entertainment Earth Customer Service. Very helpful and caring about my account issue. Donald was able to resolve quickly my concerns. Thank you sincerely.

The customer service is very good. Donald helped me with my order. He was polite and knowledgeable.

Apparently I should have spoken to Donald. After reading the reviews and hearing how Donald fixes everything, I wish I would have reached him. Not that the Rep that I spoke to wasn't a pleasant person, she was and I presume did what she could for me. Which was nothing. I placed an order of 5 related but different Funko Pops ages ago and as always waited for Funko to finally release them. When they be did back in May 2023 I received 3 of the 5 figures. People I know who actually ordered after I did received their entire order. So Im a patient person, after all we are talking about plastic figures here. Nothing to get worked up about. However after receiving another email telling me now that I won't be receiving the rest of my order until October 2023, I called and was told that's just how it is. I do understand that they get what they get from the vendor, but after being restocked several times they still haven't sent the rest of my order and said it most likely won't be in October either. I was told it's a first come first serve situation, but that's already been disproven. I'm trying not to take it personally, but they seem hell bent on not sending me my entire order. Or at least entirely apathetic about it. It's really a shame because I've done a lot of business with this company over the years, but it looks like I'll have make my toy/collectable buys elsewhere from now on.

Donald over at Entertainment Earth was awesome. He was very professional and friendly. I had address issues with some orders I had placed. He was very patient and determined to help me with my situation. Great experience overall.

Donald was able to solve my problem and exceeded my expectations getting a replacement!

Super kind, friendly, knowledgeable and helpful. Donald fixed an order I botched and answered a bunch of questions I had.