Entertainment Earth is a major retail and wholesale seller of Action Figures, Toys, Replicas, Collectibles, Bobble Heads, and More! From Star Wars and GI Joe, to The Simpsons and Anime. Manufacturers such as McFarlane, Sideshow, Dragon, Mattel and many more!
Entertainment Earth (entertainmentearth.com) has 555 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Children's Entertainment · Palo Alto, California
Excellent
Children's Entertainment · CASTRO VALLEY, California
Excellent
Children's Entertainment · Alpine, California
Excellent
Children's Entertainment · San Jose, California
Excellent
555 approved reviews, newest moderated first
David C.
Donald did an amazing job helping me with my order issue. And I was able to reach out to him the next day and so he could follow up with me and to give me the best support I've had in a long time. Thank you!
Response from Entertainment EarthSep 23, 2023
Thank you for taking the time to leave a review! We’re happy to hear Donald was able to provide you with excellent service and provide a resolution for your order. Have a great day!
KM
Donald is the absolute BEST and a credit to your customer service team! He helped me resolve a few issues with some pops that arrived not minty. Fun to chat with, super helpful and very knowledgeable. I have always received excellent service any time I've had to call in, but Donald definitely stands out as MADE OF AWESOME! Thank you!
Response from Entertainment EarthSep 23, 2023
Thanks for taking the time to share your positive experience with Donald – we think he’s pretty awesome too! Happy collecting!
Sean
Donald, what can I say. Polite, and a freaking mind reader! I had a issue were a pop I pre-ordered had bounced due to not having funds. Called and Donald picked up the line, asked what was wrong and told him the story. All in while he was reading my mind some how and told me exactly what pop when aloof and corrected it without any trouble. Cannot express how much it means to have great customer support and in all fairness.. in my book... DONALDS THE GOAT! Thank you Donald and entertainment earth for hiring such a calm collective human being!
Response from Entertainment EarthSep 23, 2023
Hi Sean, thanks for leaving a review and mentioning Donald. We’re very happy to hear he was able to assist with your order and provide a happy resolution. Thank you for choosing us for your collectible needs and have a great day!
C S.
Had a great experience dealing with a damaged item. Donald was fair and considerate with making the issue right with me. Put my mind at ease for doing future business with the company
Response from Entertainment EarthSep 15, 2023
Thank you for taking the time to share your positive experience with Donald. We’re happy to hear he was able to amend the issue for you. Please reach out to us if you ever have any questions or concerns.
Jared
EE is my go-to for all the collectibles I’m looking for. Very rarely have any problems, but when I did, Donald went over and beyond to help me out. Can’t wait to order more soon!
Response from Entertainment EarthSep 15, 2023
Thank you for your review! We’re happy to hear you were provided with excellent service. Happy Collecting!
Kevin M.
Donald from customer service helped me when an item came damaged for a borthday gift. He helped get a new one out ASAP.
Response from Entertainment EarthSep 15, 2023
Thank you for taking the time to leave a review! We’re happy to hear Donald was able to provide you with quick assistance. Have a great day!
Bart V.
Fantastic company to order from if you are a collector. I bought multiple times from Entertainment Earth and also pre-ordered waves of figures and they always delivered! Never had an issue so I cannot tell about their customer service but ordering from them is easy and they always pack everything in a way that ensures none of the figures or the boxes are damaged. It has been flawless from my first order so I would definitely recommend them as my go-to company for collectibles. Would give them 6 stars if I could.
Response from Entertainment EarthSep 13, 2023
Thank you for the kind words and your positive feedback. We’re so glad that you’re enjoying the services we offer for your collectible needs. Please let us know if you ever have any questions.
Jarrid T.
I had an issue with shipping Fees and DONALD was amazing and was able to help me out. This person deserves the highest praise available!
Response from Entertainment EarthSep 13, 2023
Thank you for taking the time to leave a review! We’re happy to hear Donald was able to assist you with your order. We appreciate your business. Happy collecting!