Entertainment Earth is a major retail and wholesale seller of Action Figures, Toys, Replicas, Collectibles, Bobble Heads, and More! From Star Wars and GI Joe, to The Simpsons and Anime. Manufacturers such as McFarlane, Sideshow, Dragon, Mattel and many more!
Entertainment Earth (entertainmentearth.com) has 555 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Children's Entertainment · Palo Alto, California
Excellent
Children's Entertainment · CASTRO VALLEY, California
Excellent
Children's Entertainment · Alpine, California
Excellent
Children's Entertainment · San Jose, California
Excellent
555 approved reviews, newest moderated first
Gregory M.
My experience this morning was great. I spoke to Donald Tapia. He was extremely helpful with what I needed to do. My whole experience like I said, was very, very good and I will be shopping with you guys again. Thank you so much.
Response from Entertainment EarthMay 8, 2024
We’re happy to hear about your positive experience with our representative, Donald. We look forward to giving you awesome service again in the near future. Happy Collecting!
Danielle S.
Excellent customer service. Ronald was so personable. I really enjoyed talking with him!! I love this place!! Awesome stuff and great prices. There is something here for all ages and lots of nostalgia.
Response from Entertainment EarthMay 8, 2024
Hello, Danielle! Thank you for your kind words. We are thrilled to hear that Donald provided you with excellent customer service. Have a great day!
LUIS R.
Entertainment Earth representative Donald Tapia Reached out to me and explained my order. And the money I'll be getting back.I'm a price change. I only wish customer service was cool like this everywhere else.
Response from Entertainment EarthMay 8, 2024
Thank you for leaving your positive feedback and experience with Donald. We’re happy to hear he was able to assist you with your account. Please don’t hesitate to reach out to us if you have any questions or concerns, we are happy to help!
Tyson C.
I've never had a worse experience with an online retailer. I wasn't allowed to cancel an order I didn't need. They charged $35 to ship a gundam kit that cost $28 because apparently they charge you for all pre-orders you have when anything at all ships out. Then to return it I have to pay another $10 for a return label. And it's so convenient that the shipping isn't refundable. Y'know the shipping I paid for 6 items that haven't even been released yet but I was still charged for. So it would cost me a total of $47.38 to recieve a $29 refund. I can't comprehend why anyone would use this place. I heard good things so took a chance. Customer Service does not exist. I have never been treated so bad. Just a disgusting, predatory company.
Response from Entertainment EarthApr 26, 2024
Hi, Tyson. Thank you for taking the time to leave your feedback. We apologize for any confusion regarding the preorder process. Please note that the shipping charge for the entire order is applied to the first item that ships out. No further shipping charges would take place for the other pending items. It looks like the remaining items in your order were cancelled, so a shipping refund was applied for the unshipped items. Please also note that if a client chooses to return an item because they no longer need or want the order, the client is responsible for the return shipping cost. If you have any further questions and you'd like to get in touch with a team lead, please call 1-818-221-8627. We're happy to assist you.
James
Excellent customer service!!! I usually have nothing but good experiences with Entertainment Earth, but when I do have a problem their customer service takes good care of me. I just got off the phone with Donald Tapia, the Client Services Representative, and he went far and beyond in order to resolve my problem. I can't thank Entertainment Earth and Donald Tapia enough!
Response from Entertainment EarthApr 26, 2024
Hello, James! Thank you for taking the time to leave your positive experience with Donald. We look forward to providing you with awesome service again soon. Happy Collecting!
Bryan S.
I have been a happy dedicated customer of Entertainment Earth for 20 + years and they are a great company. Normally my orders come in mint condition but today I received an order that both the box and figures inside were damaged. They were packed well and obviously EE was not at fault, but it had been mishandled en route. I called EE and Donald couldn’t have been any nicer or more helpful. He made things right ….This is why I will continue to do business with them . They’re a solid company with kind people like Donald who work there . Thanks EE !!
Response from Entertainment EarthApr 26, 2024
Hello, Brian. Thank you for taking the time to leave a review. We’re happy to hear Donald was able to provide you with excellent service and provide a resolution for your order. We’re always happy to help! We appreciate you choosing us for your collectibles needs. Have a great day!
Al A C.
I don't know why people say they are good when there shipping are expensive as hell ill stick with big bad toy store
Response from Entertainment EarthApr 26, 2024
Thank you for leaving your feedback. We offer Free Shipping on most orders totaling $79 or more. Please call us at 1-818-255-0090 if you'd like more information. We hope to hear from you soon!
Ben M.
Great Friendly Customer Service and very knowledgeable of products carried by company. Representative is very informative and always pays attention to detail.
Response from Entertainment EarthApr 10, 2024
It's so great to hear about the positive experience you had with one of our representatives. We appreciate you taking the time to share! Have a great day!