Entertainment EarthReviews of entertainmentearth.com

I've been shopping at EE for years now and have never had any issues. My recent order came the other day and the figure set was missing a piece in the box (it was the manufacturer's fault). I decided to give EE a call and got Donald on the phone. He was a great help and very friendly to talk with. At the end of the day, the issue was resolved. Just another reason why I like to shop at EE...for the great customer service. Thanks again, Donald!

I called to make an adjustment to my order and Donald had great information and was super helpful. Definitely made me glad I placed my order with EE.

I am a huge fan of Entertainment Earth and order from them avidly (2 to 3 packages a month). Their customer service is absolutely fantastic as well!! Especially my assistance from Donald Tapia!

Always love shopping with them! Any issues I’ve ever had they’ve quickly taken care of to my satisfaction! I spoke to Donald earlier and he was such a big help, thank you so much!

Always extremely satisfied and impressed with Entertainment Earth, especially their Customer Support. It was an absolute pleasure speaking with Donald, who got me taken care of with the utmost professionalism and friendliness. I will definitely continue to happily give my business to E.E. because extraordinary individuals like Donald are there if you ever need assistance. Thank you so very much Donald!!

Called and spoke to Donald about a free shipping issue. He pleasantly explained how the situation happened, and then he suggested a way to remedy it. I took him up on his suggestion, and we were done. It would have been easy to simply say "No, I am sorry there is nothing I can do for you" but he did not. Thanks Donald!

Donald was instrumental in helping me prepare my return with ease and professionalism.

Hello this is shannon, let me explain the 5 stars to whom this concerns or reaches out too.. I give 5 stars to a very nice and respectable guy named Donald. I originally called in the first time and got a guy named Garret and he was very rude and not helpful at all from the very start, when he answered the phone and actually hung up on me after telling me multiple times that he couldn't help me and instead of just listening to what I was asking or concerned about from my delivery,after I spent $260.00 for this item not showing any respect for me what so ever, he interrupted me and told me he had to help more important clients that were waiting on other line and he said bye and hung up on me, plain and simply put, so I give him 1 star 0 if I could, However because of this 2nd guy,Donald,who answered when I called back after being hung up on by Garret, Donald said he himself had been there 21 years and he sounded very compassionate and very sincere about my previous experience and wanted to listen to me and asked how he could help and so he just listened and didnt judge,even if there was nothing on that end that could be resolved Donald just offered polite and sincere and more accommodable solutions and or answers to the best of his knowledge, he was very professional and courteous,which I greatly appreciate that from you Donald thankyou so much. I told Donald when he first answered the phone that I was not happy with being hung up on and that I wasn't going to do anymore business with Entertainment Earth ever because of how humiliating and unappreciated I felt after being hung up on from Garret...After talking a while with Donald, I see why he's been there 21 years, I hope he stays a long time...with that experience I had with Donald, I may have to rethink my comment to him about giving E.E. another chance because he definatly made me feel appreciated and respected...so I give Donald 10 stars if I could.I truly believe in the saying, treat others as you want to be treated, AKA the golden rule, and he definatly gets my vote and respect on that note, we need more people in the world like Donald, it would be more pleasant and nice to deal with, with someone who cares about his/her clients in any situation, even if there is nothing that can be done, just someone like Donald to sit up and take notice of a situation and just listen,thats all I or anyone could ask for... Thanks again for being awesome Donald in taking time to acknowledge me and to offer solutions and listen ,I greatly appreciate YOU!!! Sincerely, Shannon Salser