Entertainment Earth is a major retail and wholesale seller of Action Figures, Toys, Replicas, Collectibles, Bobble Heads, and More! From Star Wars and GI Joe, to The Simpsons and Anime. Manufacturers such as McFarlane, Sideshow, Dragon, Mattel and many more!
Entertainment Earth (entertainmentearth.com) has 555 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Children's Entertainment · Palo Alto, California
Excellent
Children's Entertainment · CASTRO VALLEY, California
Excellent
Children's Entertainment · Alpine, California
Excellent
Children's Entertainment · San Jose, California
Excellent
555 approved reviews, newest moderated first
Steve H.
Entertainment earth will fight you every step of the way if you want a refund or exchange for a damaged item
Response from Entertainment EarthJul 25, 2024
We see this was resolved previously with a representative. Thank you for allowing us to assist you with your order. Please give us a call back if you have any further questions.
Marc
Donald was awesome! His customer service and help with placing my order over the phone was exceptional. He was patient and even assisted me with making the "best decision" with the ordering options that were available. This is why I continue to order from Entertainment Earth. THANK YOU AGAIN DONALD!
Response from Entertainment EarthJul 12, 2024
That's so great to hear! Thank you for sharing your positive experience with us and for the kind words regarding the excellent service Donald provided. We're so glad to have had the opportunity to assist you. Happy collecting!
David W.
i have spent so much money with you guys and i still have atleast $500 left of stuff i am waiting for that i have order. i have had no issues till now. my order came in of 5 pop figures that i was very excited for to add to my collection of horror.yes all same ones and for the first time four of them were damage and they say cant do return of the same itam with 5 or more well first of i just trying to replace 4. they say Mint guarantee and they know how inportant it is to the people buying as collectors well apperently they could careless and no i dont want a discount off them like i was offer i want a refund or replacements so for this i will be Canceling they rest of my stuff so who ever buy in bulk DO NOT buy here
Response from Entertainment EarthJul 12, 2024
Thank you for leaving your feedback. We’re so sorry for the frustration this has caused. We would love to chance to help resolve any not mint item issues within our policies. Please don’t hesitate to contact us directly and ask to speak to a Supervisor for further assistance. Please call us at 1-818-255-0090, we hope to hear from you soon!
Jackie B.
Donald was very helpful and very knowledgeable. I called with questions about some of my orders and he was able to give me all my answers. Thank you Donald!! Jackie B
Response from Entertainment EarthJun 28, 2024
Thank you for leaving your positive experience with Donald. We’re happy to hear he was able to assist you with your account. Please don’t hesitate to reach out to us if you have any questions or concerns. Have a great day!
Diego Cabrera J.
I've been a customer of this company for a few years and I'm a real customer and have zero Tolerance for bad customer service or unprofessional services, I can Never say that about this company, Very Professional, They have never disappointed me and always takes the time patiently to help me with all my needs fast and easy, Thank you Donald I usually get the pleasure of your excellent customer service Thank you guys again for being great.
Response from Entertainment EarthJun 14, 2024
Thank you for the kind words and your positive feedback. We’re so glad that you’re enjoying the excellent service you’ve been receiving from Donald throughout the years. We appreciate your support and look forward to serving you again in the future. Happy collecting!
David
Had a great customer service experience today when calling regarding a package that went missing in transit. Donald made the whole process of arranging a replacement quick and painless. It was much appreciated, and I'll definitely be doing more business with Entertainment Earth in the future!
Response from Entertainment EarthJun 14, 2024
Thank you so much for your positive feedback! We're thrilled to hear that Donald was able to provide you with excellent service and resolve any issues quickly. We appreciate your support!
Juan T.
The guys will trick you with fake coupons for in-stock products. They will make them available and will try to assume that they run out of stock. Then they will slowly ship your items and will charge you full price because the coupon was only for in-stock items. Certainly this is the worst and most dishonest experience with any store. For wholesalers I definitely do not recommend them either. Stay away from them. Seriously this is a ripoff
Response from Entertainment EarthJun 17, 2024
Thanks for your review, Juan. We're sorry to hear that you had trouble with one of our coupons! We'd appreciate the opportunity to explain the coupon's qualifications and help make things right. Please call 818-255-0090 (option 2) at your convenience. Looking forward to hearing from you!
PR
Still waiting for my pre-sale Spider-Punk figure. I've seen this item appear as available and in-stock and then sold out and now back up again for pre-order. very disappointing that I have to wait nearly a year and still nothing!
Response from Entertainment EarthJun 13, 2024
Hello! Thank you for reaching out and expressing your concerns. We'd appreciate the opportunity to provide an update on your order. Please call 1-818-255-0090 with your order number so we can help. We hope to hear from you soon!