El Pollo LocoReviews of elpolloloco.com

Absolute worst customer service anywhere. Staff is rude, always. Chicken is half the size of KFC and usually dry and over cooked . F

I went to El Pollo Loco on Russell and Rainbow in Las Vegas, NV. Upon ordering I asked for a 4 pc meal with beans and rice and small salad. Also I asked for a Fanta Strawberry Soda. The young man stated the only chicken that they had were Legs and Thighs, and no breast or wings, no strawberry fanta. I'm like are you kidding me. I should have known right then and there my food was not gonna be correct. Anyhow he stated oh we do have wings, so I'm like give me 2 Thighs 1wing, 1leg. After getting the food my wing was old, and brown inside, my beans were not in the container. So I went inside showed the lady the food and she apologized, giving me 2 more wings. After I got home there was no dressing for the salad and all the chicken was old. $15.00 dollars for old food. I would not recommend this facility nor would I be going back there. I ended up throwing it all out, being that I wasn't even given a receipt.

in Brea, Ca....bad experience never going back

I ordered the shredded beef burrito with No sour cream and no Cheese. They put sour cream and cheese on it. They also put the burrito on top of the salsa cup and put the ships in the space in the box where the burrito was supposed to be placed in . so my burrito was bent in half because they put it on top of the salsa cup. I know these people are working hard and I don't blame them I blame the management. They don't know how to train their employees. Wont be going there anytime soon.

This review is for El pollo loco store no # 3849 , 6121 Mission Gorge, San Diego , CA 92120 . Great service , Great People and Wonderful food . Thank You El Pollo Loco !! Appreciate taking care of us.

It's good if you want to be sick after eating it.

For the 3rd time in the several weeks, EPL-San Dimas, CA has denied use of my CA, EBT card, saying now weeks-later, their card processing equipment is still broken. I'm sure EPL likes to point to their corporate benevolence and friendly treatment of lower income persons, but the fact is, if they keep using the same excuse for not taking it, then they just don't really care. They shouldn't arrange to be a state-recognized as an EBT-accepted-here, friendly company when their actions say otherwise. You can't blame the labor shortage either. This is lack of caring. Sad, I used to love to go to EPL.

Pollo loco has lost its goodness to greed, they ar enow chopping whole breast in half and selling as 2 pcs. yes youve heard it right,tacos are soggy and coleslaw warm and expired. very very bad . what a shame , shame on you pollo loco for ripping us off. cant belive my all white 3 pcs meal was a dehydrated wing and one breast chopped in half, imagine we all know they use the smallest chiken breast and now they are splitting them in half. damm they are ruthless.