El Pollo LocoReviews of elpolloloco.com

El Pollo loco has made a couple of changes to their menu. The one pet peeve I had with El Pollo loco was, there was no way to order extra dressing for my tostada salad. On the El Pollo loco app they have now added the ability to order extra dressing. Recently they have also come out with a limited time offer, offering a stuffed quesadilla featuring poblano peppers, which is the poblano chicken stuffed quesadilla. It has become my favorite thing to order from El Pollo loco. I know this sounds like an ad from somebody being paid by El Pollo loco, that is not the case, I'm a customer that for a while would not order from this restaurant because I couldn't get extra dressing for my tostada salad. If you've tried them in the past, try them again I think you will be pleasantly surprised. Thanks El Pollo loco for listening to your customers and fixing your issues.

Muy caro para lo que dicen d un pollo entro , mas bien parecen godorniz, creo k abusan ,

I gave them a 1 star because the one located on Florence & Manchester those girls at the drive through window got a nasty attitude I’ve come here on different times and dates and they always have a stink attitude. They are not customer service friendly at all And if you are not happy at your job don’t take it out on the customers. Go find another job you are happy in

Pollo Loco on San Fernando rd and Fletcher in Los Angeles. Worst service. Order a size of broccoli and got a half of cop of sad old broccoli pieces. Let the supervisor know and she did nothing.

Not only did I not get my complete order it was dry chicken really dry & it was horrible. I went to 47th Street and Palmdale I'll never go back there again what a sh!thole. I swear to God they act like they're all busy with 3 customers and still got my order wrong, the damn cashier shorts my order and I only ordered three things screw that you thieves!

So, it was 112 degrees in San Jose today. PG&E asked everyone to conserve energy so my son and I went to eat at El Pollo Loco (store 3653) @ the plant. Lobby was closed so we went through drive through (you know what they say about the drive through). I ordered 2 chicken pollo bowls with chips. I asked for cilantro dressing at the window and was handed my bag. We started to drive away and checked our bag. No dressing. We pulled up to pick up and the doors were closed. We went back through drive through for the dressing and was told the cilantro dressing was for the salads. I have ordered this many times before with no problem. She handed me 1 so I asked for another one since we had two bowls. She handed me the second dressing and closed the window. I'm not sure what the problem was. If there is an additional charge I would have paid it. Note to future self... Do not go through drive through!!!

When you walk into the place and you hear a customer states “cashier is so rude”….should of walked out…placed my order and I spoke loud and clear…not what I got..rude customer service. Been going here since it was opened, never had this happen before. Unacceptable!

I purchased a $50 gift certificate during a Father's Day promotion. I tried to use it TWICE. First shortly after I received the coupon. First time the local Pollo Loco said I probably order the wrong thing. I tried again the first of this week, still didn't work. I called customer service and emailed twice. Today I finally received a response that said the offer had expired July 19th and that their coupon clearly stated that. So Pollo Loco waited until it expired to reply.