El Pollo LocoReviews of elpolloloco.com

Beware of buying gift cards from El Pollo Loco. I purchased a $50 gift card from El Pollo loco website promotion. The gave me $10 gift card in addition to the $50. When I went to use the gift card, the person must have charged me twice. My order was $16.20 but the remaining balance on the gift card was $17.60. The manager said the system was down so to call corporate. I make four calls during the 3 weeks. A rep took my information after each call and they told me the gift department will call back but of course they never did. The last rep told me the information from the previous 3 calls were never forwarded to the gift card dept. She assured me she will and I would hear back from them in 72 hours. No call. I call a week later on Monday and get a message “No one is available to take your call”. The is a national restaurant chain’s customer service number and no one is available. I think their strategy is to keep pushing it off until you give up. I like their chicken but I will never buy their gift card.

Great service

Today I went to the Renaissance Pkwy location in Rialto, Ca to pick up my food I ordered and paid for online, read the pick up instructions: Payment Method: ORDER FOR PICKUP Order ready at 12:00 PM, TODAY (TUESDAY, 11/9/2021)Please go directly to the pick-up counter and notify a staff member you ordered online. I pulled up at around 12:05pm, the door to the restaurant was locked, pulled it a few times to get someone attention, no one responded. Finally an employee opened the door to deliver food to someone else so I asked her if she could get the food that I ordered online, she told me that I have to pick it up through the drive thru. I was like that Drive thru that has about 8 cars in line she said yes, then another employee over-heard the conversation, stepped outside to give his few cents, told me that I need to go to the drive thru because they are short staffed and he hardly has any cashiers, then I said sir "I already ordered and paid for my order on line and the pickup instructions says to come to the front desk in the restaurant, I don't need to order or I don't need a cashier, all I need is to grab the food and go" he said that he does not have any control of what the online pickup instructions says. So I had to go in line thru the drive thru with about 10 cars ahead of me at this time to get my order, by the time I got my food it was cold. Come on El Pollo you could do a much better job at customer service and resolving issues, much training is need in this area. P.S I will not be visiting your restaurant again, EVER!

Horrible horrible,, Don't waste your money.. I ordered A avocado chicken BURRITO, Well there was NO CHICKEN-NO AVOCADO!!!! ALL BEANS & RICE... WHEN I called to talk to a manager she didn't even understand English, Told her my name ten times and she couldn't find my order.... INCOMPETENT WASTE OF MONEY--HORRIBLE!!

The food is good and the prices are fair, however their service is HORRIBLE. Don't order delivery, it's guaranteed to be screwed up, incorrect, missing items, etc. I had, not 1 but 2 orders get messed up in the same day, 10/5. I immediately contacted them, the "door dash" support has contacted them. Around $70 in charges still charged to my card. Told I would get 100% refund on both and yet, here it is 10/29 - 5 class later, several emails and still NOTHING. DO NOT SUPPORT BUSINESS'S LIKE THIS, DISGRACE

This is the worst Pollo Loco I have ever been to. The staff is rude AF! Third time there and again NO SALSA! they never have salsa! sorry but without salsa i don't want it!! they dont even disclose this information until you pick up your order after payment! like really ma'am! then you try and tell them and they ignore you and rush you off. if i ask a question as a customer please pay attention to me instead of rushing off and not answering. to op it off the chips are stale! thanks for the 3 day old chips and no salsa! wow! next time im raveling a little further to a diff pollo loco! avoid the one on imperial and hawthorne!

El Pollo glendale avenue, worst place ever because of its crew. El pollo will lose its customers soon because of its rude staff and doesn’t know anything about customer service. Even I was hungry and wanted to eat chicken today, i decided to go to other place that cater good customer service.

Michael at the el pollo loco on la Sierra and magnolia is the best drive through cashier he helped us get our order in a fast orderly time and even went above and beyond to supply us with stuff needed to enjoy our food and he did it while following covid regulations and even exercised the correct safe food handling procedures with a smile on his face and a great attitude I recommend he be made employee of the month and receives a pay raise effective immediately and/or is promoted to a higher position when all else fails u can count on Michael #MichaelRocks #AmazingMichael #NiceSmileMicahel