El Pollo Loco is the name of two independent restaurant chains that are controlled by different companies, El Pollo Loco, Inc.
El Pollo Loco (elpolloloco.com) has 119 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Jim P.
Finally, at the East Stockton, Ca location a cashier that I can understand!!! But now the order is wrong - 3 keto tacos w the cilantro sauce and 3 without supposedly packaged in a separate bag...Guess what? All are smothered in the sauce...Why oh Why????
Jess H.
I would not come here because around 7, they stopped opening their lobby so the only option is drive through. I was here to pick up a Postmates order and it took forever. They could have someone deliver instead. Since we can wait in the car. Would not come here because you will not get your order even if you order 30 minutes ahead of time and is here to pick up.
Santos H.
La semana pasada estuve en el Pollo Loco de el 10100 Carmenita Rd, Whittier, CA 90605 y tuve una pésima experiencia una muchacha que tiene un tatoo en el cuello de aproximadamente 30-35 años fue grosera al atenderme y no es la primera vez que me dan mal servicio aqui...... Mi concejo es que si no esta capacitada para lidiar con clientes deverian deveria de buscar otro trabajo porque esta corriendo la clientela del lugar y a no ser que mejoren el servicio al cliente, no recomiendo este lugar porque me hiso sentir como basura.....por cialquier pregunta contactenme al 562 556 3480
DUKE BROOKS YOUNG, ADK Advance R.
What truly saves you from picking the wrong food for lunch or dinner? Come to El Pollo Loco aka Pollo Loco, now!!! I love coming here at least once a week. Here is my menu - Chicken Wings Lover with Black Bean and steam veggies...Why? Proteins and low calories intake for those who are interested in losing weight. If not, for the love of CHICKS...OPPS, CHICKENS!!! Don't take my words and excitement, go and make your CHICKEN MEAL FROM THE GRILL OF LOCOMANIA AKA EL POLLO LOCO, YOUR ONE-STOP CHICKEN WINGS LOVER SPECIAL...
G S.
Most unfriendly front of house service staff, treats customers like we are a burden. No smiles to customers, ever. Lots of snickering, laughter , and banter amongst each other. No engaging when asked any question by a customer. One word answers. If I need a straw or want to know if an order was shouted out to while in restroom, I will never be asked “may I help you” . The fact that I ask for a straw instead of telling them that the straws are empty is conditioned from making that mistake before. If I tell them something is empty or out, in the kindest tone possible. I am made to feel like I am being rude and crossed a major line. I have had to practically climb up on the counter and wave my arms, always treated like I am jamming up their flow and disrupting their thought process. It’s so bad, if I’m missing something like a salad dressing, or even the cup for my beverage, I usually just leave. Too bad, the chicken is amazing. So I just suffer through each my visit, swear I won’t go back, eventually give another chance, and then leave every time mad at myself for giving in. One of last two times I was there, the lady who was putting together orders was having a melt down, screaming at her kitchen staff. I appreciate wanting to get the customers’ food orders in timely manner, but yelling at your employees doesn’t make me feel good about it eating the food, it makes eating it feel unethical. She may have been vocalizing that the longer wait times were not her fault, but berating her own staff made me think this is condoned by management. Never had a bad experience at any other location. Even left a complaint with corporate. But didn’t want to waste time on calls and details. It’s time consuming and they won’t lose my business because I know good people do work there. I’ve chalked it down to this. The upper management likely treats the staff really well, on a personal basis. The staff probably gets along well because they’re in the trenches together. Maybe they are like a family. But there’s has been an ongoing bad treatment of guests for over 10 years. They just don’t really like us. And this is not a location with customers who lack manners or sophistication, nor one in which customers are “stuck-up”, elitist, or unappreciative to hourly workers. In other words it’s not the “area”. If you go in there. It’s contagious. People sit down, and even for a fast-food restaurant, eat as fast as they can and leave. No one smiles while seated or ever leaves smiling after dining in. They just look like they are relieved to be done with a chore.
Yeslie L.
El pollo loco is going from excellent delicious food to very ugly. I have been a customer for more than 15yrs & they just don't want to sell chicken, everytime I want to order 2 boxes they always give me the "buts, we don't have chicken, we can only sell this much, that's consider cattering" really?, this past Sunday I got 3 boxes (yes they sold me 1st time 3 with some struggle) and the cashier very rude asking me million times what did I wanted and she kept repeating the same menu number even though i was not asking her, rushing me whe i was the only one in line, i got charged twice yes, my bank statement said 2 pending orders for $57 all that money was not available, reached out to customer service & have not heard from them, then they gave me 4 little sauces for that many chicken and the 2 tomatoes were spoiled the lids were about to explode on me & they made me buy a $4.99 sauce. This is terrible, all this bad service started when they upgraded "the new look" and everything else seems like.
customer
Management at the San Fernando store is the worst. Instead of resolving your issue after they mess up your order they give you attitude and act like it's your fault.
