El Pollo LocoReviews of elpolloloco.com

Ordered our food by phone 2 nights ago at 9p.m. was there at 930 p.m.and the place was empty. No employees and no dinner for our pickup. Sign on door said they close at 10pm. If you Google up the time closing it says open til 10 p.m. They didn't even tell us they would not be there after 9.30 p.m. Called their main office and told their customer service what happened. So tonight I called the store on Fiday and the store manager said they are closing at 8p.m. tonight. Be aware, There is no given schedule to this N Hollywood location at Magnolia and Vineland Ave. They close whenever they feel like it and if you phone in an order to them you will be lucky to find your order or any employees still working there. No way to run a business.

I ordered the family meal to go once I reach my family home I find out my chicken was very dry and burned out and too salty. The coleslaw has a bad spoil taste and my beans was too watery. I called and complaint and they offer me 25% discount in my next meal this is not acceptable Will never buy again. If I can give no Star I will.

Friends picked up a take-out for me at El Pollo Loco. I asked for and paid for a leg and a thigh. I got a leg and a bird butt (back meat). The leg (drumstick) was dry and impossible to chew, like leather. The "thigh" had a back bone running through it -- it was a bird butt, much cheaper and less desirable than a thigh. The meat on the bird butt was stringy and unacceptable. I paid for a thigh, not a bird butt. I can't go back because I don't have transportation, so I complained on the El Pollo Loco website, but they're ignoring me. My friends said that they also got two bird butts that should have been thighs. They have lost a few customers.

First time customer, last time customer. Family meal, chicken was burnt and small pieces so dry you choke on it. Did a pick up order jordan landing Utah, had to wait outside 15 min in 100 degree weather because they close from 3 to 4. Who new? Covid BS. Small sides means real small. Over all taste was bland with evrything. Dissapointed!

AWFUL, both items were inaccurately priced. The double chicken salad they completely changed- very little greens at all. It stated corn, but NO corn was added. I used to go for the salad, but will NOT anymore as not worth the unstated price and not accurately described. DON'T BOTHER!!

What happened to the chicken tostada!?! It got smaller and does not taste the same! Not I don’t have a favorite order.

Ordered two tostada's because they have been advertising so much lately. The lettuce was dead and there was nothing fresh about it. This was the store in Pasadena, CA on Hill and Colorado. Purchased the same tostada two days prior from West Los Angeles and it was as advertised. No consistency between stores!!!

I entered the drive thru at about 3 pm and at 3:15 and employee came out and told us that their system was not working and that we have to wait longer. I was stuck in between car and had no choice so I continued waiting. Without being able to place an order. 20 minutes later, the line moved and everybody was able to leave. It was 100 degrees outside , at no point they offered us a cold drink even water or anything. The manager did not show up to apologize. What kind of business is that ? And it says WE ARE HIRING!! Who wants to work there ?NOT!! Awful management, I will never return there. There are so many other restaurants in Merced who care about their customers. I wish I could put zero stars!!