El Monte RVReviews of elmonterv.com

Response from El Monte RVOct 8, 2026

We appreciate you taking the time to share your review and giving us a five-star rating. We are glad to hear that our support team provided efficient assistance when you experienced mechanical difficulties and battery trouble during your journey. We acknowledge your feedback regarding our after-hours assistance availability, as well as the time required for repairs. We are pleased that the adjustment to your final charges served as a fair resolution for the travel disruptions you experienced. Thank you for recommending our service.

Response from El Monte RVOct 8, 2026

Thank you for sharing your experience. We understand how frustrating it was to deal with multiple cleanliness, maintenance, and equipment issues over the course of your trip, especially when you had specifically planned around having a working generator. We’re also disappointed to hear that you had difficulty reaching support when you needed help. Your feedback regarding the vehicle preparation and assistance provided has been shared with our team for further review.

Response from El Monte RVOct 5, 2026

Hello, Thank you for the great review! We’re glad to hear our team was friendly and helpful throughout your experience. We appreciate you choosing us and hope to welcome you back again.

Response from El Monte RVOct 5, 2026

We are glad you enjoyed your experience with our modern RV and found the comprehensive coverage package helpful for your peace of mind. We appreciate your four-star rating and your constructive feedback regarding your overall trip. Your detailed comments about the amenities have been noted. We recognize that missing essential kitchen items like a cutting board and a sink basin made meal preparation inconvenient, and we see how a duvet or sleeping bag would have provided a more comfortable night's rest than the provided linens. We also recognize the hassle caused by finding the missing drainage hose at your initial destination, as well as the confusion regarding the final return tasks for your departure option. We are sharing your observations with our supply and operations teams to ensure our inventory checklists are properly maintained and that our end-of-trip procedures are clearly communicated. Thank you for sharing your thoughts with us.

Response from El Monte RVOct 5, 2026

We are glad you enjoyed your experience with us after returning for another journey ten years later. It is wonderful to know that our team members in Florida provided helpful service during your departure and that our team in New Jersey ensured a smooth drop-off process at the end of your trip. We appreciate your helpful note regarding the seating comfort inside the vehicle, as user feedback helps us evaluate future upgrades to our fleet. Knowing that your long road trip up the coast went so smoothly and that navigating the campgrounds with the vehicle was hassle-free brings us great satisfaction. Thank you very much for taking the time to share your positive experience and for recommending our services to other travelers. We look forward to welcoming you back on your next adventure.

Response from El Monte RVOct 5, 2026

Hello, Thank you for sharing your feedback. We’re disappointed to hear the pick-up process involved such a long wait and that the first RV presented did not meet expectations for cleanliness. We appreciate that another vehicle was ultimately provided, and your comments about vehicle readiness and the organization at the desk will be reviewed internally so we can better understand where improvements are needed.

Response from El Monte RVOct 5, 2026

We are glad you enjoyed your experience overall. Thank you for your review. We appreciate your specific feedback regarding the cleanliness around the dining nook and the condition of the bedding. We are taking immediate action with our detailing team to ensure deep cleaning standards and proper protective coverings are applied to all beds for future trips.

Response from El Monte RVOct 5, 2026

We are happy to hear that you liked the size and driving performance. We appreciate your positive feedback and your time. We also acknowledge the difficulty you experienced with the microwave and the slow fueling process, and we will inspect these issues to ensure our vehicles run smoothly.