El Monte RVReviews of elmonterv.com

No hot water for the week and the customer support was worthless. Oven didn’t light. No trash can. No frying pans but plenty of pots. Speed limit was 80 but this thing at 65 was all over the road. Asked customer service for an early check in, she said yes but forgot to tell the pick up location so we sat around. Check in office is unappealing at best. Take some lessons from GAH in Anchorage

I usually give a business the benefit of the doubt but I’ve never been so blatantly disregarded as a customer. Within a half hour of picking up our rv rental, the generator shut down & wouldn’t run. We immediately called roadside AND the rental location. It was 100 degrees out so we were needing this fixed ASAP! I was told multiple times a technician would come and fix it, so we waited around all day. Instead of being out enjoying our vacation, we missed all of our plans waiting for them to arrive. Nobody ever showed. We kept calling back only to get the run around. The office ended up closing (still no communication whatsoever). We called roadside again. They said they would call back, or get a technician out. We sat in 100 degree weather that entire day waiting and a tech never showed up. Actually, still haven’t received one phone call from this company to this day. I decided not to wait on them or TRUST them the next day, so I had to take it upon myself to figure it out. I drove the rv BACK to the rental place the next morning to swap it out. Nobody seemed to even care enough to address the situation with me. In an effort to salvage the rest of my vacation, I decided to deal with it when we got back. Worst customer service I’ve ever experienced.

One star is generous. We rented this RV two weeks ago, and it was a huge disappointment from the start. Delivery was two hours later than promised, and what finally arrived was old, dirty, smelly, and visibly worn out. There seemed to be more things broken than working. Renting an RV should mean enjoying your trip—not paying to deal with someone else’s neglected equipment. The condition of this vehicle was embarrassing, and handing it over to paying customers like this was unacceptable. A complete waste of money and a frustrating experience. I would never rent this RV again or recommend it to anyone. Save your money and find a rental that takes cleanliness, maintenance, and delivery promises seriously.

In all the times we've rented from El Monte we were satisfied with your product until now. It wasn't at all what we wanted. Then you added extra charges for pickup and return. Definitely looking somewhere else next time.

Old , ac not working properly, jeck don’t working properly, Screen and camera don’t working properly….

500 miles into our 1500 mile trip, we blew a right rear tire on the 10 freeway at 1:00am in a very dangerous area! I called both numbers for roadside assistance and no one answered the phone. After searching on our own, we found a mobile service who after 2 hours came to our aid and was swapping out the blown tire, and found that the spare tire was all bubbled and he could not put that tire on. We ended up having to buy a new tire!! $700.00 and 3 hours later we were able to leave. We could have had a serious accident or been killed. My family and my animals were in harms way and El Monte RV failed us completely. I will never rent and RV from this company ever again. They didn't even make sure the tire pressure was correct or that the tires were any good.

I paid 1500$ as deposit and returned car, everthing was fine except about cleaning, so i paid 1517$ dollor again. Since i return RV 2weeks ago, deposit still did not come my account. They are thief.

Scammed. Was told I had to pay 1500 for burning man, ended up charging me 2000.