El Monte RVReviews of elmonterv.com

Overall we enjoyed our trip but the rental process was not seamless at all. The amount of nickel and diming El Monte does is insane. You want to use the built in generator? that costs extra. You want to use the attached awning? that costs extra. Our toilet was malfunctioning from the beginning, literally during our initial walkthrough the representative had to slam his foot down on the toilet lever repeatedly to get it to stop filling with water, it almost overflowed while he was showing us around the rv, we happened to hear it and that's when he ran over and slammed the lever over and over to get it to stop filling with water. After a couple days of dealing with the faulty toilet lever it finally gave out all together and we had to keep the water off in the rv completely or the toilet would overflow and flood the bathroom. We had to do all the work to find a repair place while on the road and follow up repeatedly with El Monte's service line to get them to please call the repair shop and pay for the repairs so they would get us scheduled. We were without a working toilet and water to the whole rv basically for the first 5 days of our trip until the toilet was finally repaired. At return they comped us 1 day of the rental cost for our troubles. Nothing like having no running water or toilet in the rv for 5 days but they gave us back $199. I would not rent from them again due to these issues.

The RV smelled like cigarettes and a rock hit the windshield and I was charged $550 for it because they say I didn’t get the right insurance for it. I told them I was never offered a better insurance plan than I took

picking up the Rv was not a good experience, we were the only customers and we had to wait for more than 1 hour, supposedly they where cleaning the RV, (they had like 8 Rvs parked at the parking lot), so when finally the Rv arrived it was very dirty, so we did not accept it, and at the end they gave us another one. poor planning from the guys at the desk.

Loved our two week RV tour - the vehicle itself was ideal for what we wanted and it served us well for the time we were away in it. On collection there was 2/3’rds of a tank of fuel, they filled it for us no problem and off we went. Rules of return are that you just return the RV as you found it. No problem at all with that as it’s the same anywhere for rental vehicles. Fuel $170 dollars - filled to the click, propane - $3 dollars filled to the click. Return to RV rental company, unloaded, vehicle inspection and apparently the fuel is at 3/4’s full not full even though we filled it as full as the fuel pump would allow - because it wasn’t ’full’ (despite it being filled to the brim) - that’ll be an additional $70 please???!!!! Explain that we have filled to click and just get looked at blankly with a ‘sorry sir’. Work that one out! Needless to say it’s left a sour taste in the mouth. If they do this with every RV then that soon adds up to a tidy sum. Prepare for that when you return. Bit of a rubbish end to what was a good holiday!

Overall it went well, but there are two or three points that absolutely need improvement. The most negative point is your system for security deposits with foreign credit cards. Indeed, there were four of us, each with three credit or debit cards from French and Swiss banks; none were accepted by the system, which is not acceptable in 2026, Especially for a company that deals internationally in vehicle rentals. At the Las Vegas branch, the young woman who greeted us did her best and tried to be understanding when the system rejected our cards, but unfortunately, there was nothing she could do. She brought in her manager, a small woman with glasses who was neither friendly nor empathetic. She didn't try to understand and tried the credit cards, which didn't work. She told us to sort it out with our bank and come back tomorrow. This was unacceptable, especially since we are nine hours ahead of Las Vegas in France, making it impossible to contact the bank. Thankfully, my wife spoke with a very friendly and welcoming young Black woman who called the man I thought was the real manager, who sorted things out for us the old-fashioned way, on a written document. Despite everything, we lost two hours of our time and had to cancel some of our visits. On top of all that, the campervan's tank wasn't full, and the electric charging cables weren't available at the campsites; obviously, we only noticed this at the first campsite. We therefore had to book a hotel for the night because it was far too hot and we couldn't stay in the campervan without air conditioning. Fortunately, the after-sales service was competent and responsive, although we still had to make a long detour to pick up the cable in Flagstaff. In the end, it's lucky I took a picture of the fuel level because the gentleman who received the campervan would have charged me. This gentleman from the San Diego agency was very welcoming and friendly.

Good RV, with a few minor problems however, and outrageously expensive for using at Burning Man.

All in all, things turned out okay, but... Let's start with the fact that the rental cost was high; given that, I expected a vehicle that—regardless of what the registration papers said—was less worn and more modern. The kitchen countertop had been ruined by previous renters, leaving the surface uneven. The vehicle wasn't properly cleaned—only superficially so—and the entrance screen door wouldn't close. However, the most serious issue was the air conditioning; it was out of refrigerant, so we essentially sat in a sauna while driving through Arizona. I reported this problem along the way; they tried to help, but ultimately couldn't find a workshop capable of quickly recharging the A/C. To be fair, though, they did give us $300 in compensation when we returned the vehicle. The van definitely needed its wheels balanced and the alignment checked. Also, a generic warning light—an orange wrench icon—came on a couple of times during the 10-day trip. I reported this as well, but since there were only two days left until the return date and the light had gone off on its own, I simply reiterated what had happened when I handed the vehicle back. Generally speaking, as mentioned at the start, I would have expected a less outdated vehicle, along with the necessary checks regarding comfort and safety—checks I hope were carried out when we returned the vehicle.

De medewerker van het verhuurbedrijf was niet geïnteresseerd in oplossingen bedenken voor problemen. Het bed in de RV was erg slecht, we lagen in een kuil! Het aanrechtblad was helemaal kapot, dit kan echt niet. Verder geen problemen.