El Monte RVReviews of elmonterv.com

Ik wou dat ik deze recensie in 3 delen kon schrijven: een voor locatie Seattle, een voor OnRoadService en een voor locatie Las Vegas. Locatie Seattle is simpelweg een ramp. We moesten een tijdvak reserveren om de camper op te halen. Voor ons was dit tussen 11-11.30, en uiteindelijk lieten ze ons eerst anderhalf uur wachten voordat we geholpen werden. Vervolgens kregen we een camper die veel groter was dan we geboekt hadden. Er viel niets meer aan te veranderen, dus we hadden geen andere keuze dan dit te accepteren. We deden een rondje door de camper met een personeelslid om alles uit te leggen, waar bleek dat de tanks helemaal nog niet geleegd waren. Uiteindelijk vertrokken we pas om 2 uur 's middags, wat ons dus een halve dag heeft gekost. Toen we een beetje over de eerste schrik heen waren van de anderhalf meter lange camper (4ft), zagen we pas dat de camper ook echt goor was. Er lagen haren van vorige huurders, zand en etensresten, echt niet oké. Het personeel in Seattle zei dat de camper 28 ft was (ipv 26), maar toen we met de ferry naar Vancouver Island gingen, bleek de camper 30 ft te zijn. Wij hebben dus eerst moeten betalen om er 28 van te maken, en kregen toen alsnog een boete omdat het 30 was. Verder konden we meerdere hikes die we hadden uitgekozen niet doen, omdat de parkeergelegenheid tot max 26 ft ging. Echt een walgelijke service. Later in de reis bleek de verwarming en de afzuigkap het niet te doen, waar we OnRoadService voor belden. Zij probeerde te helpen, maar het lukte totaal niet. Uiteindelijk liet ze ons een schroevendraaier halen bij de camping, en moesten we van alles uit elkaar schroeven terwijl zij ons telefonisch vertelde wat we moesten doen. Dit gesprek duurde 45 minuten, waarvoor ik 1,50€ PER MINUUT moet betalen. Hier krijg je geen compensatie voor, dus omdat ik een kapotte camper meekrijg, kost het mij nu bijna 70€ aan telefoonkosten? Uiteindelijk is het nieteens gemaakt, en moesten we naar een mechanic, waar we ook zo'n 3 uur hebben gezeten. Deze mechanic vond het absoluut belachelijk en onverantwoord dat wij zelf aan deze camper hebben moeten sleutelen. Hij legde uit wat voor gevolgen dit had kunnen hebben, en hier ben ik echt van geschrokken. Wat een door en door slechte service van OnRoadCare! Onverantwoord! Het dakraam van de camper kon niet goed dicht, tijdens het rijden klapperen alle zijramen en kraken alle meubels, waardoor je elkaar bijna niet kan verstaan. Verder weinig pannen in het assortiment. De reden dat ik uiteindelijk 2 sterren heb gegeven ipv 1, is omdat locatie Las Vegas alles super netjes heeft afgehandeld. Heel vriendelijk personeel, zeer snel en kundig. Zo kan het dus ook. Daarnaast is een reis door Amerika/Canada een droom, dus wil ik onze camper niet afdoen met maar 1 ster. Voor degene die deze recensie lezen en twijfelen over een camperreis: ABSOLUUT DOEN! Maar dan niet bij ElMonte.

Annahme und Abgabe waren problemlos. Haben nur ein 26 Feet - Wohnmobil bekommen, obwohl wir 21- 23 Feet bestellt hatten und uns das zugesagt wurde. Dieses hat zu einigen Problen geführt: gesperrte Straßen für dieses Größe, Parkerlaubnis etc. Reservierte Plötze in Nationalparks waren ungültig. Ein kleineres wäre nicht verfügbar, sagte die Mitarbeiterin von El Monte. Dann sagte die Mitarbeiterin von El Monte, das Wohnmobil wäre 22feet lang und zeigtenuns irgend etwas in ihrem PC. Das war aber nicht richtig. Hatten wir erst später beim nachmessen festgestellt!

No fue buena el rv

We become an rv who was from 2025 so that was ok. But the situation in was in was really not perfect. During the trip we had a broken window at the drivers site in the back. We had to drive for over two weeks with it because there was nobody who could help us with a new one. When we delivered it in Dallas we had to pay a fortune for that window. It was not our fault, the window broke spontaneous . We complained about it but after ten days we have not heard anything.

We appreciated the flexibility during pick-up, as we arrived a little earlier than scheduled and were allowed to collect the RV ahead of time. This was extremely helpful for our travel logistics and gave us a great start to our trip. Unfortunately, the condition of the RV itself was a major disappointment. We were assigned a 21-foot motorhome, although we would have preferred a 23-foot model. The vehicle had over 33,000 miles on it and showed significant signs of wear and tear. It was not particularly clean, the interior flooring was visibly worn, and several drawers would no longer stay closed properly while driving. One of the most frustrating issues involved the sewer hoses. Both were torn, which caused a very unpleasant and embarrassing situation when we tried to empty the tanks at a dump station. We had to change our planned route to find a store and purchase a replacement hose ourselves. We also experienced serious problems with the water heater. For three days, we had to take cold showers, despite the particularly chilly nights during that part of our trip. Even the maintenance contact provided by El Monte was initially unable to identify the problem. After several attempts to resolve it, we finally managed to fix the issue ourselves by following instructions from a video sent to us. To be fair, when we returned the RV, El Monte provided a partial refund to compensate for the days we were without hot water. We appreciated that gesture. However, the overall condition and maintenance of the vehicle fell well below our expectations, especially considering the cost of the rental and the importance of having a reliable, comfortable motorhome for a long road trip. We had previously rented from El Monte RV in Las Vegas and had an excellent experience with a newer vehicle in outstanding condition. Unfortunately, this rental in Santa Fe Springs was completely different and quite disappointing. While we appreciate the smooth pick-up process and the compensation offered at the end, our overall experience was not satisfactory. For our next RV trip, we will most likely choose a different rental company. Rental period: September 25 – October 7, 2026 Location: El Monte RV – Santa Fe Springs, California

The Front end process was fine, it was easy for them to take all my money and promise me everything would be great. Trying to contact anyone at the SLC location was impossible. The camper was barely full of gas, it was absolutely disgustingly dirty, the microwave looked like someone crapped in it, the blinds fell off going down the highway, the shelf in the frig was broken and fell out on the floor and shattered, the screen door handle was broken, the awning was rolled up backwards, the awning light did not work, the generator didnt work (and I specifically said I need a working generator for our dry camping), the shower was completely clogged with hair, yes we took the drain off and cleaned out the shower drain SO WE COULD USE IT!!!! Called their help line, WHAT A @#$% JOKE!!!!! NOT Happy, we had to deal with this for nearly 3 weeks...no help, no call, no answered calls. I have photos and videos of everything in this review....NEVER AGAIN El Monte!!!!!!!!!!!!

Lot of problems, no one answers for 3 days

Customer service phone reps during the initial rental was awesome. They were RESPONSIVE, helpful and friendly. The office we went into to pick up the RV was, maybe understaffed? They were unorganized for sure. We had a pick up time for 3:00 pm. We had a plan to leave that afternoon for wedding in Montana. We waited almost 2 hours to be told that our RV was not available and they were upgrading us at no charge. The only thing is that the slide out did not work. First off, a larger RV seems to need more gas, they said not much more. And they had the right, per their contract to put us in a larger one at time of pick up. I did state that for the amount I am paying, I want an RV that is in complete working condition. To that, the manager said, there is no guarantee that the rv we received would have a slide out anyway. So it shouldn’t bother us that it did not work. They said they could put us in another RV but it would take another hour or so to get it cleaned and ready to go. We were already set back on time waiting so long and they were all antsy because they were closing and wanted to leave. We took the broken rv. Finally, at 5 pm we were taken to the RV. It was filthy and I had to take it home and thoroughly clean it before I could put our belongings in. Think about going into a dirty hotel room and paying a lot to sleep there. During our trip at 3 am one morning we got a constant CO2 alarm. Not knowing what to do I called the 24/7 emergency number on our key at least 5 times. I was hung up on all 5 times. We luckily had another RV-er who gave us some help. No 24/7 help at all. We had told two different friends of ours about El Monty, they are renting a RV within the next couple months, telling them that they were great and had better deals. This was based on the initial customer service over the phone. I would not recommend El Monty at this point. Not a good experience.