El Monte RVReviews of elmonterv.com

We like the room that the motorhome had 32 foot but we did not like electric hot water heater did not work luckily the gas worked for hot water. We did not like the two mattresses that just thrown in the sleep area over the driver and passenger seat. That’s where I slept and it was ridiculous both uneven mattresses and that’s not even what was supposed to be up there by the manufacturer. I was very, very terrible uncomfortable. The back bedroom mattress was stained and very disgusting and we were told when we rented in Las Vegas that it was a 2025 camper which it was not we looked in the glove compartment and it was a 2024 I’ve rented from El Monte a few times last time we had no hot water the other time we had mold, dirty mattresses in the RV the first time we rented from bear RV, out of Seattle it was fantastic not sure who I will go with next time I ran an RV if I do El Monte again you can bet your bottom dollar that I will be calling the rental place before I pick up the RV and tell them what I expect for spending five to $6000 before I pick up the RV and I will go over it with a fine tooth comb!!!!!!!! oh yeah I forgot when I picked up the first RV from Vegas we got about 15 miles down the interstate maybe 20 miles and it was shaking so bad the front end I had to turn around and go back to the RV dealer that’s when the manager gave us the one we rented I really should’ve went over the RV good before I took that one as a customer. I really shouldn’t have to. I should trust your company to go over it to make sure everything is good. That’s all maybe I’ll do business with you again maybe not.

Staff and Service

Lot's of inventory, nice staff. The pickup (1-4p) and drop-off (8-10a) windows effectively blow two days (that you pay for) off the rental time. Also, they could use a little more staffing for pickup processing. Only one, nice guy, was dealing with five groups. I ended up waiting over an hour before I could hit the road.

Summary: We have selected El Monte for our RV - Class C large - rental because we have expected to get an RV in a good and inspected condition with excellent customer service, especially for a rental period of 6 weeks (March 26 – May 5). DMP 082148-1 However, we have been very disappointed and will not return to El Monte Santa Fe Springs for another rental in the future. The first RV had technical problems (ABS system) right at the start and the replacement RV was handed over with a non-working fridge/freezer resulting in returning to El Monte for another vehicle change. The third RV did work but it was obvious that this RV also was not properly checked and prepared as tools were missing and furnishings had defects. Details: Because of our rental period of 6 weeks we have asked El Monte for a newer model and it was confirmed on phone that a Sunseeker 2026 model is reserved. Arriving at Santa Fe Springs, we were surprised, that an elder Thor model was prepared for us and it was clearly stated that a newer RV is not available. Then we have inspected the RV and have noted that the mattress was in an awful condition (dirty, saggy). After checking with the management, we have been informed that the mattress will be replaced against a newer one. Then ready for leaving, we have started the motor and were shocked that the ABS control lamp was flashing indicating that the brake system is not working properly. Back to the office, the RV was brought to the garage and after another hour we have been told that the RV has to be replaced... Surprisingly we have got the information that a 2026 Sunseeker will be prepared for us. More than 4 hours after arrival at El Monte the replacement RV (Size large family sleeper marked with Road Bear brand) was ready for leaving. The briefing was kept very short and – stressed and very tired- we have left El Monte for buying food and driving to the first campground. Now the nightmare continued: in the evening and also first morning (Friday) we have realized that the fridge/freezer does not work (zero cooling, instead warm) although the control panel has shown no failures. What to do? We have called the on-road assistance first time, a friendly person asked us to switch of the fridge for 12 hours. In the evening no change, fridge still defect. Another call: El Monte will provide technical on-site support, but hours later we have been informed that no support is available, instead we should by a camping fridge and the support can be organized at a later opportunity. We have denied this offer, instead we have requested to return to El Monte for fridge repair/replacement of RV replacement which was confirmed. In the meantime, we had to scrap food not being cooled properly. So, on day 4 of our journey we returned to El Monte getting confirmation that the RV must be replaced, after 3 hours we've got the third RV and we re-started our holidays. Luckily the RV was fully functional and stable until the end of our holidays, however we have noted failures which should have been detected by El Monte before handing over: Missing front curtain (behind driver, co-driver seats), broom and basket (present in the 2nd RV) AC circuit was switched off (leakage current detection switch) Toilet seat loosen, washroom doorknob loosen, magnetic door holder loosen shower curtain holder broken, stove cover bended. Final note: we booked a one-way rental from Santa FE Springs to Dublin. Our experience in Dublin was much better: The technical staff was very open to get information about RV problems and noted all of our findings and the management was competent to find a financial compensation which satisfied our expectation. Therefore 2 stars instead of 1.

The price was a little high. The key for the side door got stuck and I had to use WD40 to get it out. EL MONTE RV was no help. A refrigerator shelf was broken. A sliding door was broken. I received no discount for these items. I collided with a small rock and caused a small amount of damage to the fiberglass below the side door and I was charged $600 for that.

The staff are very friendly, knowledgeable and helpful, which made the experience great. The RVS are extremely well maintained.

Toller Service der Mitarbeiter. Freundlich und sehr zuvorkommend. Haben sich Zeit für Fragen genommen und alles erklärt. Sehr gutes Fahrzeug gehabt ohne Probleme und Mängel. Top Einziger Wehrmutstropfen keine Kaffeemaschine oder Espresso Kocher bei der Küche auch ein Toaster wäre toll gewesen aber das schmällert nicht die Bewertung.

We were extremely dissatisfied with our rental experience. About halfway through our trip, the water pump broke. We contacted the support numbers that had been provided to us, but no one answered our calls. After some time, someone finally responded via email, but unfortunately that didn't help resolve the issue. As a result, we no longer had a functioning water pump, which meant we couldn't wash dishes, flush the toilet, or use the shower. These are exactly the basic features you expect when renting a camper. At that point, it was essentially just a car with a bed. In the end, we were only refunded a disappointing $173, which I find completely inadequate considering the total rental cost was over $5,000. Overall, this was a very disappointing experience, and I would not recommend renting from them.